Ulasan Leonardo Hotel Sheffield

Arrived at the hotel on 16th January only to be told they couldn’t find my reservation 🤔. It turned out I’d booked the wrong date – my reservation was for 16th February! The receptionist, a chap called Nathen (or something similar), nonchalantly said “no worries” since no money had been charged yet, and that he could cancel it. However, as I booked via Trip.com (which offers no cancellation option), nothing could be done 😕. To my utter dismay, on 16th February they still charged me! Despite endless back-and-forth with Trip.com’s support, the charge remains non-refundable 🤬. The customer care is so abysmal that it completely wiped away the good impression I had in January 😡. In short, this hotel is rubbish – rubbish of the highest order 👎.

Location is good! Near Sheffield City Center. Shower water was so small, that’s the only thing I need to mention. Everything was perfect. Room is really big.

It was ok - quite near to the city hall and other attractions in sheffield

It’s a very good hotel. Clean, comfortable, spacious rooms. Walking distance to shops, restaurants and other amenities as the Winter Gardens. Staff are amazing. Really enjoyed Christmas.

Great location, clean. Service neither good nor bad. Bed very uncomfortable and pillow are far too thick. Awful nights sleep as a result.

Was very good and the service was great, made sure I was aware of everything.

The hotel was clean and well-maintained, with all the basic amenities I needed for a business trip. The location is convenient, close to the city center and transport links. Staff were polite and helpful throughout my stay. Facilities were good, though nothing exceptional. Didn’t try the food, so can’t comment on that.

Excellent stay, comy bed and good location with easy access to train station and city centre

Great VFM, location and overall facilities offered. I always enjoy staying here as it’s conveniently located to where I need to be , 10 min walk from the station and has everything you need for a comfortable stay.

Fast, easy and very pleasant check in and out. Kept our bags in storage room for a full day on day of check out as our train wasn’t due to leave until 8:00pm. Rooms were very clean and beds were comfortable. Breakfast was great with plenty of options. Bar food was lovely and reasonably priced. Overall very happy with our stay.

Stayed for two nights and gave us an upgrade to check in three hours later from the original time. Service was excellent, staff were amazing but there was a lack of amenities in room.

A very friendly welcome from the staff on reception, very efficient check in. The hotel is in a pretty good location for exploring central Sheffield. Rooms are basic and the hotel a little dated but that is expected at this price point. Rooms are clean and comfortable enough for a short stay.

Very good location and good and quick service. Staff very pleasant.

It’s my 3rd time staying in this hotel and everything was perfect- the breakfast items are the same everyday, quiet spaces and nice hotel staff.