Nomads Magnetic Island

I had booked weeks ahead of time, when I arrived in the afternoon, I was told I needed a passport to check in, my driver's licence wasn't good enough, I am an Australian citizen . I asked the manager to show me where it stated anywhere on their site that a passport was needed, well he couldn't. So then I had to try and find somewhere else 4pm in the afternoon. I will not be letting this slide either.

This place has a great potential but it’s terribly kept. Loud music all of the time in the common area (REALLY LOUD). I had to work and I couldn’t find a quiet spot in the whole hostel where I could work from. The Wi-Fi is terrible and in the room it’s even worse (and there’s no signal so I couldn’t even use data). The place is dirty. Staff at the reception is sweet and nice but you can really tell that there is no one who is really taking care of the business with care. The main purpose is to sell alcohol at nights to young backpackers to make profit and they don’t really care about other types of travellers. In the dorm it was freezing and I had no blanket, just a sheet. In addition two guys started fighting because they were probably drunk. The hostel is far away from literally everything. There’s no supermarket nearby (you have to walk 40mins) and the bus runs just a few times a day. Perks: it’s on a very nice beach, the huts are literally by the sea and the swimming pool is very nice too. Laundry service is easy to use (with card) and soap is included. Overall I didn’t like it and would never recommend it to a friend. Maybe I’m not their target.

The place is completely rundown and not well kept. Stoves in kitchen don't work, lack of maintenance and lack of security. Unbottled water for refill tasted exactly like pool water full of chemicals and chlorine. Very unsanitary. Staff were mostly British oriented and there seems to be a lack of multicultural understanding. Cleaning was carried out only by few staff members which to be honest were nice and they seemed to do there outmost but in my opinion another 2 personnel would make things better.

Brilliant Location. Hostel is located with direct access to the beach. The rooms were little huts of bunk beds and were very cosy spacious. Unfortunately the toilets were not inside the rooms therefore you had to walk to the nearest toilets. The showers weren’t the nicest however it’s nothing you wouldn’t expect from a hostel. The food at the bar was really nice.

Sunday 29 September 10:30 am Terrible staff, every girls in front of house rude with us, we waited 20 minutes for a coffe, we asked for a take-away long black extra shot and what we had was a latte in a glass, we waited for talk about the problem but no one showed up, we left

Good location, horrible staff. No basic knowledge of hospitality. English blonde woman was busy with 2 tourists. Great. No acknowledgement for any other guests waiting. Which, again, is a basic task. After 10 mins without communication or even a look in my direction, I left. Couldn't stand her lack of interest. Horrible, horrible service. It's a backpackers, but still; some level of service is to be expected. I have stayed in many in the past, and this is by far the worst level of service I've ever received. Won't return or recommend.