Holly S
22 Agustus 2024
As another person said- an upgrade here was not an upgrade. I specifically booked months ago a provencale style room as per the website photos, which apparently they no longer had (given away) so had upgraded us to what I can only describe as a chalet style prison cell, see photos . I work in interiors and if this is a renovated room- they need to change designers asap, for over £1000 a night it was really not good. I travel a lot and this is a £300 a night room. Anyway, onwards and upwards I thought so made our way to the pool in hope the kids (6&9) could spend a couple of days splashing around and we spend little time in the room. No, there is about 10sqm max of outdoor flat space in the entire hotel . The pool can barely fit a catepillar around the edge and despite being sold as child friendly this place is definitely not. Us and another Parisian family sheltered at the back shhhhhh- ing our children whilst they played our phones as there is just not enough space here for anyone other than adults or babies. Other than paddle around a bit there is no room for kids in the pool, one of mine jumped in and got a sunbather wet so I felt on edge having to keep them contained and quiet at the side on a screen . She was very polite but it’s not how you want to feel on holiday. This should be made a lot clearer the limitations for kids over 1. It’s setting is divine looks wise, it far out from the good Provence villages of gordes, loumarin etc but as a couple for a couple of days (if you can get the non soulless room type) I am sure it would be nice if you like doing very little . We had come from hotel coquilllade which I would highly recommend checking out if you have children or want space/villages. We were pretty frustrated with the room change so after some two and fro ing the manager did agree to refund us the second night because we wanted to leave early . This was eventually appreciated and the correct thing of them to do given they could not provide us with the room type we booked . Moral of the story is don’t advertise what you cannot provide. You don’t buy a car and get delivered a different car so if you book a room that room should be available.
Terjemahkan