So I will start with the positives. We stayed there for 5 nights after completing the golden triangle, starting with the positives the hotel facilities including the swimming pool and gardens were kept very clean. We also enjoyed the included breakfast there which had quite a good selection. The staff by the pool were excellent and the price of drinks was reasonable, we also had lunch there a couple of times, again the food was great. We did not eat at the restaurants there so cannot comment, we visited when it was low season so there were not ***y guests and we just prepared to eat outside the hotel. Do be aware, there is not really much around and because the hotel was quite quiet we did not notice any activities to keep you occupied throughout the day. For the price we paid I don’t think you could expect much more from that we got. What I will say is this hotel is certainly not a 5 star establishment, really it comes down to their approach to service, we found the reception staff to be quite frustrating. One one occasion we rang reception at 3.00pm as our room had not been cleaned since checkin, we rang once, they said they would send someone, we rang twice they said they would send someone, we rang a third time and finally 90 minutes later housekeeping was there, the hotel was empty, so either they were understaffed, incompetent or the receptionists were just trying to wind us up, no opportunity just sloppy service. The biggest annoyance was the check out procedure, the night before we already paid the bill, they said they then needed to do a ‘room check’ a bit like you are a 10 year old child and they need to make sure you were not naughty. I told them about what was consumed from the mini bar, but still they had to check. 30 minutes this whole procedure took. We just dealt with this because we were up at 04.45am the next morning and really did not need any more inconvenience. As we checked out in the morning they wanted to do another room check! I explained that we already had one, and the bill was settled, I showed them the invoice and assured them nothing was consumed, they still insisted on their room check despite my taxi waiting. Guys you are a ‘5’ star hotel, if a customer tells you they have not had a bag of crisps from your minibar, just believe them! You did a room check the night before literally 8 hours before! I have never experience this EVER in a hotel. We also had instances of just waiting for staff, they were quite blunt at times, again at reception. We asked to play pool, we knew it was chargeable there was a sign on the table - we go to reception and ask the lady, she says yes, it’s chargeable though. Just the way things are phrased makes you feel like you are an inconvenience, how about saying ‘no problem sir, we would be happy to sort that out for you, can I just let you know this is chargeable, is that ok? There were other examples but the check out procedure and the time it took them to deal with issue
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