DoubleTree by Hilton Hotel Miami Airport & Convention Center Reviews

The worst stay we have had in the USA on this trip. We didn't expect much to begin with given that it was so close to the airport. It all started when checking-in. They couldn't find our booking, which obviously is something that occasionally happens. We had everything already: booking number, booking confirmation, confirmation of payment. Unfortunately, the entire check-in took over an hour and we were left waiting without much of an apology. Parking is 10USD a night When we finally got to our room, the cleanliness of it was terrible. Dark hair everywhere, stains on the sofa and carpet etc. We were offered a new room but, unfortunately, the new room turned out to have a running faucet as well as the same problems as the previous room. We stayed two nights and while they did come in to clean our room, the hair was still there. On top of that, the rooms were cold without an option to turn on a heating system. While we were waiting at the reception other guests called about that issue and apparently it is impossible to heat one room without heating up every single room of the hotel. It was one of the coldest weeks in Florida with temperatures as low as 3°C (37 F). The entire place was incredibly noisy and because it is an airport hotel people come and go at every hour of the day, which you can hear clearly. We had purchased some gifts for friends and after we returned back to the hotel for our second night one of the packages had been opened and someone had eaten some of the articles. It definitely wasn't us as all of us are allergic to some of the ingredients in said products. Definitely a weird feeling to know that someone has gone through your stuff. To sum up our stay, we definitely won't be back here anytime soon but it is probably fine if you are looking for a stay close to the airport and are catching an early flight.

This hotel is piece of craps , completely worthless Room ac is crap , everything inside hotel seems they bought from fourth hand market . I rate zero to this hotel 😠😠

Room is nice and big, lobby has a shop and bar and restaurant for late dinner. Room has no fridge or microwave, has a coffee maker. Tv is nice.

Staff doesn’t speak English well and food at restaurant is bad nor recommended to book

Clean, spacious room near Miami Airport. Shuttles every 30 mins. Small fridge, comfortable bed. Would stay again.

Very good hotel and clean

Not very good

A great experience but wish that there were more people available at a late hour as it’s an airport hotel.

No air conditioning!!! It’s smelled very musty and was just plain gross.

Great stay for an excellent price. Hector at check in was extremely efficient and helpful. First class room and excellent experience all round including shuttle service and business office. 10 out of 10.

Very bad

There were no toiletries or slippers in the room, which was fine, but when I checked in, they saw that I was Chinese and asked me to check in at 4pm. After I checked in, I was the first one! People from other countries can check in as they please! So I will never stay at Hilton again.

The room is big and the layout is good. The bed is very comfortable. This is a must for travel, otherwise it will affect the itinerary. There is a jet lag, so the check-in experience is good. The room is very warm. This is the only hotel that provides shower caps. Other hotels have nothing, at most a bar of soap.

The experience was very good. Although we arrived at the hotel very late, the two front desk staff, sweety and mia, were still enthusiastic and took the initiative to upgrade the room, introduce the hotel's business premises, and take the initiative to guide us to the elevator after checking in. They were very considerate. The room is also very spacious, with a wide view, smart facilities, good air conditioning, and clean sanitation. It was very comfortable to stay. The various beautiful scenery in the garden, coupled with the artificial lake, is stress-relieving and relaxing. The hotel swimming pool is super large, the water is clean, and it is very enjoyable to swim. The breakfast on the second day was also very complete, with many Chinese and Western choices and good taste. When checking out, they will take the initiative to ask about the check-in experience and remind you to scan the parking ticket. The location here is also very good. It is very convenient to take a taxi without driving. There is also Metro Line 2 next to it. Overall, it is very cost-effective, and the stay is very pleasant, the service is good, and the environment is beautiful. I will stay here next time I come to Xuzhou.