DoubleTree by Hilton Hotel Miami Airport & Convention Center

Friendly staff and easy from airport, baggage storage options and a bar downastairs. Staff are very friendly.

The hotel is good from outside and the lobby is good too. But shower gel wasn’t in the washroom. The bottle was empty. But a decent hotel.

Looks like a *******, abondoned property, no concept of customer service. Shuttle takes over an hour to arrive. Very disappointing specially considering the amount they charged

Everything is fine. The shuttle bus to the airport is very convenient.

Great people, good location, will be renovated next year, but in the meantime, worth choosing if the price is right.

Within my 4 days stay, there was NO maid service to room. When asked to have fresh towels replaced, it may or may not be replaced on the next day. No housekeeper speaks any English that making request hard. The front desk was always busy as there was ONLY ONE clerk working o matter how many guests were waiting. The decor in the room is very old. The air-conditioner is super COLD in WINTER. It couldn’t be switched to heating mode. The bathroom faucet were leaking in both bath tub and washing basin. I called the service but the technician didn’t speak English and couldn’t fixed the neither air-conditioner nor the faucets and asked us to turn itge air-con off and leave the faucets leaking all 4 days stays. The breakfast eggs & omelet station only serves on Friday & Saturday. No egg service from Sunday to Thursday. The hotel location sucks. Only Uber or Lyft can be used for getting around or into the city. The ONLY good thing is this hotel is still offering warm cookies. Other than that, I would not recommend this hotel for any future guests. This hotel should be rated less than 2 stars instead of current 4 stars rating.

The carpets need replacing as do all furniture. No water in the am so showers were unusable and staff just shook their heads and said sorry. No refund or discount for the problem which was very unprofessional.

Nice hotel, amazing and friendly staff, everyone is so helpful, breakfast also has good options and the server lady Daisy at restaurant she is so kind and helpful.

Bad service from the front desk, awful attitude, plus no room service no matter how many days being reserved