Hotel dekat Gedung Opera Metropolitan, New York

Lokasi hotel sangat bagus, di sebelah Metropolitan Opera House dan dekat Central Park. Di sebelahnya ada stasiun kereta bawah tanah. Jaraknya sekitar 1,8 kilometer berjalan kaki ke Times Square. Ada Starbucks di lantai bawah dari hotel. Saya memesan kamar deluxe twin. Dekorasi hotel sudah sangat tua. Kalau direnovasi lokasinya akan sangat bagus. Jalan setapak itu gelap... Meskipun sangat tua (terutama karpet), tempat tidurnya sangat bersih. Dari segi nilai uang, tempat ini cukup bagus di Manhattan.

We get there at 10:00am - We knew we couldnt check in but asked anyway. Lady on Thurs 9/28 told me we couldnt yet and gave us bag tags to hold our bags for us. Very nice and pleasant. We then return to the hotel at 9pm to finally check in. We had a great day seeing the city. We are then told that the room I booked was over sold and they can not provide me with a King that I purchased but a double. This was the manager - She discounted the bill and $54 and told me they would make sure we were accommodated tomorrow. The room we were put it was the size of a walk in closet with a bed with a window unit that water dropped on all night making a loud noise with every drop. It also had a broken shelf above the sink so you literally had no where to put anything. It was horrible and honestly a $54 discount was not nearly enough. Friday at 9am we come down turn in the room keys and explain to yet a third person....she understands and says I see notes here and we have a king room for you. I asked if we could go ahead and get the room number but she said no not yet we have to wait for the people to check out. We check our bags with tags and leave them at the desk again. We then spend another wonderful day exploring the city. We return around 9pm again and another person is working and has absolutely no idea of anything that was supposed to be done for us. I asked for any other room then the one we were in first and they had a queen room available. I took it after being so tired. The lady gave me the managers email and said he would speak to her for us. I will be reaching out but now that we checked out sat morning I dont believe we will be compensated for this terrible lack of communication. We never even got to unpack our bags.

Hotel was fine for what we needed but there's probably better options to be honest ... Negative - We had multiple problems including the room we booked not being available the first night somehow ?? ... not sure how that makes sense when we had already booked it ... but anyway we just needed a place to sleep and leave our things and use as a base whilst we explored NYC so it didn't bother us too much. We had multiple issues with the air conditioning not working and stayed in 3 rooms during our 5 day stay ... The maintenence guy ”Zenon” was AMAZING and was just so genuine , helpful and friendly and he is a credit to that hotel. He was the highlight of the hotel and I hope he gets some recognition. Positives - The room(s) were very clean and felt very safe and a good size. Location was great too. For the mid-range NYC price we got what we paid for overall I suppose. The hotel could be better but also it was fine for what we needed and the price we paid.

酒店的位置很好，出門左拐就是地鐵站，走路可達時代廣場，卡耐基音樂廳等，對遊客來説非常方便。但是酒店的設施有些老久了，房間也很小，這個價格性價比一般。但是酒店員工服務都很好，housekeeping的員工Dragana服務很好，每天早晨出門都見到她熱情的問好。總體而言是不錯的入住體驗

Lokasinya 100% bagus untuk turis, sangat strategis dan dikelilingi banyak restoran bagus! Namun kamarnya tidak begitu bersih karena saya menemukan bulu mata palsu di samping wastafel yang jelas bukan milik saya. Saya memberi tahu mereka tentang hal ini dan pengurus rumah tangga datang untuk memeriksa tetapi hanya itu saja, tidak ada umpan balik atau tindak lanjut. Mereka bahkan lupa mengganti selimut untuk kami... Saya akan mengatakan kamar tidak menawarkan fasilitas apa pun. Stafnya cukup ramah. Secara umum, hotel ini biasa saja.

1. Saya memesan dua tempat tidur queen, tetapi diberi kamar tempat tidur double dengan lebar lebih dari 1m. 2. Ruangannya sangat sempit. Kamar mandinya sangat sempit. 3. Kebersihan kamar kurang baik. Ada debu dan kotoran (sampah yang bisa membedakan dari negara mana tamu sebelumnya berasal) tertinggal di setiap sudut, terlalu banyak debu di kusen jendela, AC kotor, dan karpet kotor banget. 4. Hanya satu lift yang beroperasi hingga lantai 12. Lift yang tersisa sedang diperbaiki. Anda harus menunggu 3 kali untuk naik lift. Saya sangat menyesal, bertanya-tanya apakah saya telah membayar banyak uang untuk memesan tempat ini. Jika Anda bepergian ke Manhattan, New York, harap pesan hotel lain.

I stayed in this hotel for 1 night because I liked the location. I have a couple of complaints. First, the AC/heater was so loud that I would sometimes wake up just to try to turn it off, but it wouldn’t turn off. Also, the hotel charged me $32.66 for booking through a third party (trips.com) which I didn’t expect. Had they mention the charge, I would have called them directly to book the room.

Great hotel with great staff! Hotel was totally clean and cozy with the good location. Ill visit here again next time.