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Crowne Plaza Hong Kong Kowloon East
4.6/52691 Reviews

Crowne Plaza Hong Kong Kowloon East

Sai Kung District|No. 3 Tong Tak Street, Tseung Kwan O
I stayed at this hotel for 5 nights with my wife and toddler son. Location was superb, so convenient. The hotel is connected to the famous Popcorn Mall and TKO MTR station. Lots of shopping, food, breakfast, and supermarkets nearby. The front desk staff were friendly and tried their best to accommodate your needs. The communication between front desk and concierge was also efficient. They dealt with room changes in a smooth and fast manner. I really enjoyed the comfortable bed and pillows. The bathroom was huge by HK standards, and the rain shower was refreshing. I think the housekeeping team could have done a better job cleaning the room and replacing the towels. I could not give their service 5 stars because in my experience staying at 5 star hotels, if your clothes are scattered on the bed for instance, or toothbrush is out, the housekeepers generally fold and put things back in an organized manner. The breakfast had both western and cantonese options, all being decent. The service at breakfast was nothing special at all (considering they were not busy either) so there was no excuse. When you are seated down for breakfast, the waiters should ask weather you would like coffee/tea and bring it to your table. Did not happen. You can order customized eggs, but no one brings it to your table surprisingly. What sets a 5 star hotel apart from others is all about the service. Some departments had better service than the others, so the consistency across the different departments is not aligned. I actually don't mind coming back to this hotel again, however the service should be improved.

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Property Information for Tourists

Total Properties40,438
Number of Reviews 13,405,562
Average Price(Weekday Night)IDR 8,281,131
Average Price(Weekend Night)IDR 8,578,786

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