Hotel 5-Star di Phuket Province, Thailand

It was super nice hotel. The room was super clean and the service was so good. The service guy can speak little bit of Japanese. The rooftop bar was good and the main pool area was just like I saw on Tiktok. Private pool inside the hotel was small yet it was facing the ocean so it was nice when the sunset. Only few minutes walk from nice beach and local markets in 10mins walk were super cheap. But I wouldn’t recommend the hotel restaurant food it was super mid.

Wow a beautiful hotel! Very new definitely the nicest in town. Solid price! The view was stunning they have so much land at this hotel feels very private. Shuttle to and from beach and the front lobby

Excellent customer service. They recommended places I could go, one of which was the highlight of my visit. Love the pool access right outside the room. Great food. Enjoyed the breakfast. Comfy beds. Rack for drying clothes. I would definitely recommend.

Front desk: first we checked in everything was great but hotter around area at the Lobby. Concierge: was helpful, bit if bellboy are nasty not good of service mine.( shall improve by FO) F&B: breakfast was cool shall have a machine for a coffee (5star hotel) Splash water park: was OK but not excellent Location: it there quite a pretty good located easy to walk out right front of the hotel and fine something to eat and buy some cheaper from local grocery local food,there is plenty of restaurants too. (Inside around the hotel it pretty Huge so need a buggy car lol) Overall it's ok worth of money what I spend it for. It's a gem when we checked out!! Deffo! GSA

Stayed cottage sea view. Despite the remote room location from reception to room (its up the hill) there is shuttle bus service at your beck and call, so that somewhat solves the issue of convenient travelling. My biggest irk is that the jacuzzi only has cold water, and when your up high and no tree blocking the wind, its kinda pointless to have a jacuzzi because its freaking cold. Would stay here again if they provided hot water jacuzzi, otherwise, just dont pick the cottage room type.

1. **Location**: - Many guests appreciate the hotel's prime location near the beach and local attractions, making it convenient for both relaxation and exploration. 2. **Facilities**: - The hotel often receives praise for its well-maintained facilities, including multiple swimming pools, a spa, and fitness center. 3. **Service**: - Reviewers frequently highlight the attentive and friendly staff, noting their willingness to assist and provide excellent service. 4. **Dining Options**: - The variety of restaurants on-site is often commended, with guests enjoying both local Thai cuisine and international dishes. 5. **Room Quality**: - Many reviews mention spacious and comfortable rooms, often with stunning views of the ocean or gardens. Overall, the Phuket Marriott Hotel tends to receive favorable reviews, with guests appreciating its combination of luxury, comfort, and excellent service. However, some minor issues are noted that potential visitors might want to consider.

Fantastic location in the heart of Rawai. Staff were very professional, friendly, polite & helpful with very good English. Rooms were very new & nice and beds large and very comfortable. Lovely strong showers. Only thing I couldn’t understand is why they had the Television screen not facing the bed? Plenty of good parking spaces & a decent enough gym. Very comfortable and pleasant stay; thank you.

I will say this hotel is quite overrated. The price to us is expensive, 44xx HKD for two nights per room for 4. The location is not really good as it located in the forest which is far from every attractions. The room is spacious, but the toilet sucks. The flushing is not working, and the bad smell is trapped in the room. The room is very hot in the daytime, but we understand this is the limitation of a glamping hotel so... well. It is fine. I believe the normal room with cheaper price will be worthy. So, try not to book our type of room.

The hotel has nice pool and spa facilities. It welcomes family too, so it has children in the pool. We arrived in the hotel in the evening. Some negative things happened The room has water leaking issue from the fridge, The bed is made of veneer wood, so the broken corner is extremely sharp. I got cut in the room in the first 15 mins after entered the room, my foot was bleeding a lot. I called the hotel for the issue, they sent a first aid staff, and other staff to help. They changed another room for me, and also compensated me some hotel credit and 2 massages. The hotel has nice breakfast daily, the roof top bar is gorgeous to go. Room view is stunning. But the details are not taken care, such as bathroom has mold in the edge, and some humid insects moth, and the toilet seat has no slow down closing function. The balcony door would make noise if it is a windy night, when the wind snap the glass door, it will create quite noisy sound at night. In our room, the drain somehow was stuck, and shower water came out, since the first night, but we after complain they have fixed the issue. Also the room and bathroom lighting is too romantic(dark). i think if they could be much more bright would be better. Restaurant staffs, front desk staffs are very nice.

The hotel facilities are good, the support teams are attentive, overall it is a good place to stay. I would suggest to management that the bits that didn’t do so well were the way you made me feel when we decided to stay a couple of days longer. The reception/bookings team weren’t really interested, which made me feel a bit like I wasn’t important at all. I booked through Trip.com and was told it would take an hour to confirm, all the time I was up and down from my sun bed and room. We had to swap rooms which I understand but we were given a room that was right next to the Mint bar (very noisy) and close to the front, it felt like a room that hadn’t been used for a long time. When it was time for checking out, we asked for a late check out till 2pm but this was a straight no, I offered to pay for this, but it was still a no. We weee packing in the room at 11.30 only to receive a phone call telling us we needed to be out of the room for 12. It would have been better phrased to see if they could have helped us with anything etc. we left the room and went back to the pool for a few hours taking a bottle of water from the room only to be met with a lifeguard who explained outside food and drink wasn’t allowed. I explained we were out of our room, he suggested “I leave the poolside, walk round and drink it then come back” I understand the thought, but the execution was terrible, once again leaving me feel like I was completely in the wrong. We went to reception where we were promised a shower room. This was more like 1* than a five star facility, again made to feel like we were a bit of an inconvenience now they’d had our money. This is only small things but we all remember how people made us feel. Would I go back? Yes, the place is nice as long as you play by their rules

It was super nice hotel. The room was super clean and the service was so good. The service guy can speak little bit of Japanese. The rooftop bar was good and the main pool area was just like I saw on Tiktok. Private pool inside the hotel was small yet it was facing the ocean so it was nice when the sunset. Only few minutes walk from nice beach and local markets in 10mins walk were super cheap. But I wouldn’t recommend the hotel restaurant food it was super mid.

Wow a beautiful hotel! Very new definitely the nicest in town. Solid price! The view was stunning they have so much land at this hotel feels very private. Shuttle to and from beach and the front lobby

Excellent customer service. They recommended places I could go, one of which was the highlight of my visit. Love the pool access right outside the room. Great food. Enjoyed the breakfast. Comfy beds. Rack for drying clothes. I would definitely recommend.

Front desk: first we checked in everything was great but hotter around area at the Lobby. Concierge: was helpful, bit if bellboy are nasty not good of service mine.( shall improve by FO) F&B: breakfast was cool shall have a machine for a coffee (5star hotel) Splash water park: was OK but not excellent Location: it there quite a pretty good located easy to walk out right front of the hotel and fine something to eat and buy some cheaper from local grocery local food,there is plenty of restaurants too. (Inside around the hotel it pretty Huge so need a buggy car lol) Overall it's ok worth of money what I spend it for. It's a gem when we checked out!! Deffo! GSA

Stayed cottage sea view. Despite the remote room location from reception to room (its up the hill) there is shuttle bus service at your beck and call, so that somewhat solves the issue of convenient travelling. My biggest irk is that the jacuzzi only has cold water, and when your up high and no tree blocking the wind, its kinda pointless to have a jacuzzi because its freaking cold. Would stay here again if they provided hot water jacuzzi, otherwise, just dont pick the cottage room type.

1. **Location**: - Many guests appreciate the hotel's prime location near the beach and local attractions, making it convenient for both relaxation and exploration. 2. **Facilities**: - The hotel often receives praise for its well-maintained facilities, including multiple swimming pools, a spa, and fitness center. 3. **Service**: - Reviewers frequently highlight the attentive and friendly staff, noting their willingness to assist and provide excellent service. 4. **Dining Options**: - The variety of restaurants on-site is often commended, with guests enjoying both local Thai cuisine and international dishes. 5. **Room Quality**: - Many reviews mention spacious and comfortable rooms, often with stunning views of the ocean or gardens. Overall, the Phuket Marriott Hotel tends to receive favorable reviews, with guests appreciating its combination of luxury, comfort, and excellent service. However, some minor issues are noted that potential visitors might want to consider.

Fantastic location in the heart of Rawai. Staff were very professional, friendly, polite & helpful with very good English. Rooms were very new & nice and beds large and very comfortable. Lovely strong showers. Only thing I couldn’t understand is why they had the Television screen not facing the bed? Plenty of good parking spaces & a decent enough gym. Very comfortable and pleasant stay; thank you.

I will say this hotel is quite overrated. The price to us is expensive, 44xx HKD for two nights per room for 4. The location is not really good as it located in the forest which is far from every attractions. The room is spacious, but the toilet sucks. The flushing is not working, and the bad smell is trapped in the room. The room is very hot in the daytime, but we understand this is the limitation of a glamping hotel so... well. It is fine. I believe the normal room with cheaper price will be worthy. So, try not to book our type of room.

The hotel has nice pool and spa facilities. It welcomes family too, so it has children in the pool. We arrived in the hotel in the evening. Some negative things happened The room has water leaking issue from the fridge, The bed is made of veneer wood, so the broken corner is extremely sharp. I got cut in the room in the first 15 mins after entered the room, my foot was bleeding a lot. I called the hotel for the issue, they sent a first aid staff, and other staff to help. They changed another room for me, and also compensated me some hotel credit and 2 massages. The hotel has nice breakfast daily, the roof top bar is gorgeous to go. Room view is stunning. But the details are not taken care, such as bathroom has mold in the edge, and some humid insects moth, and the toilet seat has no slow down closing function. The balcony door would make noise if it is a windy night, when the wind snap the glass door, it will create quite noisy sound at night. In our room, the drain somehow was stuck, and shower water came out, since the first night, but we after complain they have fixed the issue. Also the room and bathroom lighting is too romantic(dark). i think if they could be much more bright would be better. Restaurant staffs, front desk staffs are very nice.

The hotel facilities are good, the support teams are attentive, overall it is a good place to stay. I would suggest to management that the bits that didn’t do so well were the way you made me feel when we decided to stay a couple of days longer. The reception/bookings team weren’t really interested, which made me feel a bit like I wasn’t important at all. I booked through Trip.com and was told it would take an hour to confirm, all the time I was up and down from my sun bed and room. We had to swap rooms which I understand but we were given a room that was right next to the Mint bar (very noisy) and close to the front, it felt like a room that hadn’t been used for a long time. When it was time for checking out, we asked for a late check out till 2pm but this was a straight no, I offered to pay for this, but it was still a no. We weee packing in the room at 11.30 only to receive a phone call telling us we needed to be out of the room for 12. It would have been better phrased to see if they could have helped us with anything etc. we left the room and went back to the pool for a few hours taking a bottle of water from the room only to be met with a lifeguard who explained outside food and drink wasn’t allowed. I explained we were out of our room, he suggested “I leave the poolside, walk round and drink it then come back” I understand the thought, but the execution was terrible, once again leaving me feel like I was completely in the wrong. We went to reception where we were promised a shower room. This was more like 1* than a five star facility, again made to feel like we were a bit of an inconvenience now they’d had our money. This is only small things but we all remember how people made us feel. Would I go back? Yes, the place is nice as long as you play by their rules