Hotel Dengan Kolam Renang di Hebei, China

We visit the Four Points by Sheraton, in Gu'an Langfang often. This was a particularly special visit, as there were numerous events to celebrate. Namely ”Mid Autumn Festival”, ”National Day” and my Birthday coincided during this period. This Hotel is without a doubt the best Hotel, not only in Gu'an, but in Langfang as well. The ”Eatery Restaurant”, plays a vital role in the success of this Hotel. I often say this when visiting a great Hotel or Restaurant, it's the ”Team”, whom makes the establishment a success. The ”New” pastry cheff, is truly a great asset to the Restaurant and Hotel. His pastries are of exceptional standard, and the variety is huge ”unlike the sister Hotel's Restaurant, The Sheraton”, whom barely have any pastries or desert on offer. Without the right team in place, the business can and will, never be truly successful. Especially, in the current highly competitive market. As a former ”Regional Retail Manager”, with over 15 years of Management experience, I can't help but observe and analyze certain businesses. Being University Qualified in ”Customer Relationship Management” and ”Retail Management”, I appreciate High levels of Customer service. The success of this Hotel and Restaurant, lies in it's team, and their hard work and dedication. True ”Managers”, lead from the front, and set an example to their staff. As the case with ”Samuel” the General Manager, whom always assists his team on the floor. The same can be said for ”Marcus” the Restaurant Manager, whom is always ”hands on” and working hard on the floor. Such ”leadership” sets the tone, for a great team as it will filter down to staff on all levels. Special thanks to ”Lydia” the Office Manager, for always being willing to assist in ensuring that guests receive the absolute best, during their stay. Lydia is always courteous and professional. As always, ”Marcus” the Restaurant Manager, treated us with extreme courtesy and hospitality. We appreciate your hospitality Marcus, thank you. Thank you to ”Molly” from the Restaurant, whom assisted us with with room service, as well as in the Restaurant. It's also note worthy to mention, that it's not only the ”Management Team”, whom deserve praise. As all team members provided excellent service, during our stay. Thank you to ”Housekeeping”, for friendly and prompt service. The team at the ”Swimming Pool”, also provided friendly and prompt service, during our stay, thank you for that. We also appreciated the friendly and professional service, received from the following Restaurant staff: Sam, Peter and Joe. Perhaps, ”Marriott” should consider, having this Hotel's ”sister” Hotel, ”The Sheraton, Chaobai River Hotel's Management and Team, learn about ”Hospitality and Service”, from this Hotel ”Four Points by Sheraton, Gu'an Langfang”. As in my opinion, the ”The Sheraton, Chaobai River Hotel's Management” is not on standard. The facilities at the Four Points by Sheraton, Gu'an, Lanfang, are on International standard. We always enjoy the Swimming Pool, Lobby Lounge and Outdoor Deck, during our stay. The ”Alpacas” are truly amazing creatures and are well taken care of. They truly make guests' stay, more enjoyable. We can highly recommend the Four Points by Sheraton, Gu'an Langfang, to all visitors, ”Foreign, and Domestic”. This is still our favorite destination, in Gu'an / Langfang and surrounding areas. We look forward to our next stay, see you soon.

Pelayanan check-in yang buruk di resepsionis. Tampaknya lebih sibuk dengan pekerjaannya daripada melayani tamu. Saya harus menelepon dan meminta agar tempat tidur sofa kami dibuka. Padahal kami memesan dan menunjukkan bahwa kami adalah keluarga dengan 4 orang, tidak seperti hotel lain yang langsung mengatur semua barang tambahan yang dibutuhkan seperti sikat gigi, sandal, handuk, air minum, dll. Di sini saya harus menelepon untuk meminta setiap barang. Wi-Fi tidak berfungsi. Saya harus membawa laptop saya ke resepsionis untuk meminta bantuan... dan bahkan itu pun tidak dapat terhubung. Sarapan, rata-rata karena makanannya agak keras - mie keras, hot dog, roti... Satu-satunya kekurangan adalah lokasinya dekat dengan tempat ski dan restoran, tetapi beberapa hotel di dekatnya juga dekat. Tidak ada layanan antar-jemput bus umum terjadwal gratis ke/dari stasiun kereta, tetapi harus berjalan sekitar 7 menit ke halte bus. Sebagai anggota Hyatt, ini adalah hotel Hyatt Place terburuk yang pernah saya tinggali. Saya yakin hotel-hotel di sekitarnya akan memiliki layanan tamu yang lebih baik dan harga yang lebih kompetitif.

I recently stayed in room 3129 at this hotel and overall, I had a good experience. The location is excellent as it sits right in front of the beach. The hotel also has a hot spring which is a nice addition, although some areas were not functioning properly due to being broken. The reception staff was very attentive and friendly, particularly one male employee. However, it seemed that the female staff members were not as willing to work. I highly recommend trying the massage services offered at the hotel. I had a neck and back massage which left me satisfied. The breakfast buffet was decent and the dining room supervisor and the reception staff at the buffet were friendly and hardworking. Most of the cooks and servers provided good service. I would also recommend paying for the dinner buffet as it offers a wide variety of seafood. The only downside was a young grill cook who lacked proper manners when I asked a question about the food. He responded lazily and rudely. Additionally, there was a young waitress with a tattoo on her leg who seemed uninterested in working. While the rest of her colleagues were cleaning and setting up tables, she would simply join them and sit down or play with her mobile phone. In terms of the room, the cleanliness was below the minimum standard. It was quite neglected, as they only mopped the floor and it still wasn't clean. There were hairs from previous guests throughout the room. The private hot spring in the room could also use some improvement. If you have any questions or need further information, the hotel has my details from the room reservation under the name for room 3109 from 17/08/23-21/08/23. 我最近住在这家酒店的3129房间，总体而言，我有一个不错的经历。位置非常好，就在海滩前面。酒店还有一个温泉，这是一个很好的附加设施，尽管由于损坏的原因，一些区域没有正常运行。 前台的工作人员非常周到和友好，尤其是一个男员工。然而，女员工似乎不太愿意工作。 我强烈推荐在酒店尝试提供的按摩服务。我接受了一次颈部和背部按摩，让我非常满意。 早餐自助餐还不错，餐厅主管和自助餐厅的前台工作人员都很友好和勤奋。大多数厨师和服务员提供了良好的服务。 我还推荐付费用餐自助，因为它提供了各种各样的海鲜。唯一的不足是一个年轻的烧烤师，在我问他关于食物的问题时缺乏礼貌。他回答懒散和粗鲁。此外，有一个年轻的女服务员在腿上有一个纹身，似乎对工作不感兴趣。当其他同事在打扫和设置餐桌时，她只是简单地加入他们坐下或玩手机。 就房间而言，清洁度低于最低标准。它相当疏忽，他们只擦了地板，但还是不够干净。房间里到处都是之前客人的头发。房间里的私人温泉还有待改善。 如果您有任何问题或需要更多信息，酒店可以通过我的房间预订详细信息联系我，房间预订的名字是17/08/23-21/08/23的3109房间。

Super beautifully located in the middle of nature. Lovely hosts, very friendly taking care of everything. Great pool! Delicious food that you can enjoy in the nice yard.

Lokasi hotelnya bagus. Kamar-kamarnya bersih dan rapi. Namun, saya terkejut karena tidak ada sandal sekali pakai, meskipun itu mungkin kebijakan hotel untuk mencegah pemborosan, tetapi menurut saya sandal tersebut harus disediakan atas permintaan. Sarapannya memiliki banyak pilihan dan sepadan dengan biayanya. Sayangnya, kami tidak sempat memanfaatkan fasilitas lain di hotel. Titik lemahnya tampaknya adalah proses check in. Prosesnya memakan waktu terlalu lama, saya tidak berharap menghabiskan waktu lima belas menit untuk check in di hotel dengan reservasi prabayar. Tidak ada masalah dengan bahasa karena saya bisa berbahasa Mandarin. Saya menyadari bahwa ada langkah-langkah tambahan yang harus dilakukan saat berhadapan dengan tamu dari luar negeri, tetapi mereka tampak tidak mengerti ketika saya menunjukkan kartu penduduk tetap dan bersikeras meminta paspor saya sebagai gantinya. Fakta bahwa tidak ada stempel masuk di paspor saya karena paspor saya masih baru membuat mereka semakin bingung dan saya harus membuang lebih banyak waktu untuk mencari paspor lama saya yang untungnya saya bawa. Saya kemudian ditanyai berbagai pertanyaan mengenai riwayat perjalanan saya yang belum pernah ditanyakan kepada saya selama lebih dari satu dekade di China sebelumnya dan ketika saya bertanya mengapa mereka memerlukan informasi ini, tidak ada jawaban pasti yang diberikan. Saya juga menerima telepon tindak lanjut yang mendorong saya untuk meninggalkan ulasan dan bergabung dengan program keanggotaan mereka, ini tidak diharapkan dan informasi tamu tidak boleh digunakan untuk pemasaran. Saya berharap seorang manajer akan melihat ulasan ini dan harus mencatat masalah ini dan berbicara dengan tim resepsionis mereka untuk memperbaikinya.