Hotel Dengan Kolam Renang di Shanxi, China

Unfortunately, the overall stay was not great. When we booked the hotel, we specifically requested a non-smoking room, which is essential for us because of health issues. After double confirming with the hotel that they have non-smoking rooms (based on the website, all rooms are non smoking), we paid for our booking. However, shortly after, they informed us that smoking in hotel rooms is common and unavoidable in Taiyuan. We felt deceived into making the payment and realized we were stuck with this accommodation for our 7-day stay. Upon checking in, we had to request a room change due to a strong smoke smell in the original room. The second room was better and the hotel staff was nice enough to provide an air purifier. Throughout our entire stay, people were smoking in the elevator, lobby, and even at the dinner table. If we had known this beforehand, we would have reconsidered staying here. For a 5-star hotel, it did not meet our expectations, and unfortunately, we paid far too much for this experience. The only highlight of our stay was the hotel staff. They were always friendly, helpful, and did their very best to serve the guests, which made our trip a bit more enjoyable. We thank them for their excellent service.

This hotel was okay. The trip.com description makes it appear as though this property has a laundry room and supplies laundry detergent. They do not have a laundry room and charge extremely high prices to launder guests' clothing. If you were counting on being able to do laundry, as I was, this is something to be aware of.

The staff upgraded us to a suite room upon check-in. Also provided daily fruit platter and 梨汤. Supper of 刀削面，egg and warm milk was great! Special commendation to 郭六女 for good service. Parking convenient.

維也納國際酒店整體體驗超出預期，設施齊全實用，客房床品舒適，衞浴乾濕分離，網絡穩定，公共區域配套完善，滿足出行與休息需求。衞生做得十分到位，房間乾淨無異味，床品潔白，桌面、地面、衞生間都清潔徹底，細節處無死角，住着安心放心。環境優雅大氣，歐式裝修格調十足，大堂寬敞明亮，樓道安靜整潔，隔音效果好，遠離喧囂，氛圍舒適愜意。服務熱情周到，前台辦理高效，工作人員態度温和，有需求響應及時，貼心又專業。綜合性價比高，是商旅與出行住宿的優質選擇，強烈推薦。

Receptionist very well versed and prompt service about my cancellation and re booking of room night due to unforseen circumstances. Please make sure you locked your room when you are in the room due to the the room design of toilet with clear glass door and situated at the entrance of the room. Cleanliness needs improvement and we are unlucky to have a room with air conditioning problem.