Colonial Gardens B & B

I booked this place one year in advance for my son's college graduation. I received a message confirming my reservation from Angela the host and my deposit was accepted. Two months before graduation I get a message from Angela that "for some reason my reservation didn't map through to her calendar" and so I needed to cancel the reservation as others had also booked the house. Angela had very little concern over my situation and blithely commented that there were plenty of other places to stay. None of the remaining available places were comparable given the late notice. I would definitely not trust her as a host and recommend you do not book with her. She literally said to me that this has happened multiple times and was a common occurrence, as if this excuses her poor business practices. If it had happened before shouldn't she have remediated the problem. I am still so angry that I actually tried to plan way in advance and her negligence left me in a bind.

We booked and paid in full for the use of the entire Colonial Gardens B & B in early November for our daughter's outdoor wedding in December (when you marry a Navy man things are done more on the military's schedule). Our daughter has a dog and it was made clear from the beginning he would be a part of the weekend. Owner had no issues with it as long as he stayed off the furniture in the living room area downstairs which he did yet she repeatedly blamed the dog for issues in areas he wasn't even in. Some family members arrived on Thursday, Dec. 15 and the house was not decorated for either Christmas or a wedding and containers of decorative items were out all over the living area. Saturday, the day of the wedding, was tense from the outset and not due to bridal nerves. The owner originally included all family for breakfast and late Friday night said no one could come if they weren't physically staying there. Mind you, there were only 13 guests total, 5 staying elsewhere. One of the groom's brothers worked overnight in Maryland and drove straight to the venue only to arrive at the B & B late morning to be rather rudely told to find somewhere else to go and not come back until 2:30 for the 3 p.m. wedding instead of asking us who he was and if we minded his presence. The owner was clearly anxious and had unpleasant interactions with both of my daughters, the photographer, and me that were not indicative of an experienced bed and breakfast host. It was unfortunately cooler than normal that day and the reception was to be held on the small front porch with little room to mingle and with no one allowed inside the B & B while dinner was being prepared. The owner finally allowed us inside after many complained of being cold. Dinner was nearly two hours late with no updates or reasons given then was only a mediocre meal. The owner finally told us Sunday morning about having oven problems Saturday. We wish she would have said something at the time instead of leaving us all wondering. The downstairs guest room also served as the public restroom on Saturday yet was never cleaned, straightened up, etc. ahead of the wedding even though we were told it would be. We had no clean towels for guests or for our own personal use Sunday morning. Parking is very limited. The yard was not cleaned up for the outdoor ceremony which included lots of dog poop. There was supposed to be a "crew" to help the owner the day of the wedding with moving furniture, etc. but it was primarily my husband and other family members who did so along with the photographer. The sound system was not good and we could not hear anything clearly, music or the officiant, until we moved and stood closely around the couple. All told, little of what was discussed and agreed upon in the initial proposal and conversations came to fruition. Clear communication was sporadic at best and often changed. The owner seemed stressed and frazzled from the beginning while going overboard t