If you’re the type of person who likes hotel services do yourself a favour and avoid this hotel. No room service at all Everything you need you must go to the lobby 1- We asked for ice basket and wine glasses, they don’t have it 2- we realised late evening once we went to bed that the tv remote control was missing so we went to the lobby (no room service…) and they came up to look for it and at the end they couldn’t find so they took from another room 3- Breakfast is an extra charge of 120 shekels (30 euros) p/ person. That’s a shame! Since the breakfast area is also a restaurant during the day and evening, they need to use the area and guests was eating their breakfast in plastic and carton plates in the lobby instead… 4- The pool area looks cute, however, people was drinking inside the pool and was crowded and it looked like a hot tub. No real place to seat, luckily we found a chair at the end of the terrace … 5- The hotel gave us a voucher for drink in the pool. All “cocktails” were served in a recyclable coffee glass (see picture) How such a chain can be so unprofessional! I’m shocked from such a service and level. Definitely not worth the money!!! 340 euros p/ night without breakfast, no room service and lobby service staff were not professional (always in their phones). Swimming pool like a hot tub full of people and no wine, cocktails glasses… no ice bucket and more… Just don’t
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