Royal Hotel Sheerness

Amazing location. Great place with a delicious English breakfast. It is a convenient place to town and the beach.

We arrived at the hotel in the summer to a friendly welcome from the helpful and enthusiastic staff but with low expectations for our experience after reading previous reviews on this site. Accessing our room required a steep climb up several floors of stairs, as there was no lift, meaning elderly customers would need to book a room on the ground floor. The room was very clean, comfortable, cosy and more than adequate for our needs, and we all enjoyed a good night's sleep in the comfortable beds. We were very impressed with the standard of the food, which was beautifully cooked by the chef Buddhi, who would have easily qualified to work in a much higher grade restaurant, although there was limited choice for meals and no desserts on the menu, however what was available was thoroughly enjoyable. As we stayed under the half-board, which we found very worthwhile, the quality of the meals we had surpassed our expectations. The front of house staff member, Isuru, was very friendly and knowledgeable, and nothing seemed too much trouble for him; he was always approachable and catered to all our needs. However, we discovered a restaurant menu in our room which was out of date, so don't depend on this for the meals available. Overall, we found our stay very enjoyable, excellent value for money and the staff extremely personable, as well as the wonderful food. If you have realistic expectations and are looking for a comfortable, budget hotel for a family break or business trip, you will not be disappointed. We would definitely recommend. The Wrench family.

Horrible horrible horrible. Do not stay here if you want to be kept up all night by loud music (I was here 5 nights for work) and less than single glazed windows, with no house keeping (no change of towels, bin, tea), no phone in the room, poor WiFi, and no tv channels working, no heating, electricity was cut off, no main light working, no staff present during my stay and no parking at all in the area.