Melia Sierra Nevada

Muito boa experiência. Recomendo. Preparado para famílias.

Absolutely terrible. I use the Don Pepe 2x per year, so trusted the brand. Never again. Food, service, rooms were very poor. Very sub-standard. Was a special celebration, did not get what I requested yet charged. A new years trip to celebrate our engagement. Booked the level with Mountain View and king bed. Got singles! Went straight into the level lounge to get a coffee after a flight and long drive, no food or milk yet well within opening times. Went to desk to ask for milk, after 45 mins no milk so went to next hotel along street to use their bar. One set of towels only in room, asked for x2 but non arrived. Used level lounge twice, which I paid for. No open bar or food on both occasions, well within opening times but yet again no service. Twice at breakfast in the level area ordered from the menu and two days running never arrived. Kids constantly knocking on bedroom door and running away, nothing done. We are talking about a £4K short stay here. Absolutely terrible, shocking and poor service and at a cost.

We went with two small children with both (oldest almost 7) both very keen to use the 'childrens pool' (seperate to the adults rightly so). This 'childrens ' pool is a babies paddling pool (for a better description read other bad reviews outlining the same issue). When I asked the hotel manager why I was lead to believe children might be able to swim from the clear description on the website he passively aggressively stated that its a wellness center meant purely for relaxing (it was like something out of 'The Office') . I explained to him that perhaps with the oversized frozen caricatures and water jets and clear description on the website we could be mistaken in to thinking that children might be able to swim. Not sit in a 30cm 5m x 2m square box. I also pointed out that people are still able to SWIM in wellness centres. I just checked the website again and it clearly states 'children's pool'. It was beyond disappointing (we went more for the hotel as the lifts were still closed). The ONLY saving grace was the childrens club. Great activities and nice environment with the girls super friendly and perfect for the kids. If it wasnt for this we probably would have moved as our room was absolutely tiny. The room service food was hideous. Cold on arrival and bad quality and insanely expensive. We were walking back into the hotel one night and asked reception how much the buffet restaurant was if we havent booked it, in advance they said 35 euros. When we went to check out they tried to charge us 43 euros. I explained that wasnt the price we got told by two members of staff just the evening before. They said they charged us a different price because we didnt book it in advance. It was outrageous. I explained maybe the mistake was with the staff members not being aware of two different prices and the lady on the desk proceeded wo have a full blown arguement with us on the desk. It was truly AWFUL. We asked to speak to the manager and got told they were busy. The queue behind us was insane. I explained we were not leaving until we paid the price we got told by the staff members and after a very long amount of time she charged us the amount we got quoted. It left us with the worst feeling and I have since told everyone I know about it. Side notes: I asked the pool receptionist to get the pool toys out for the kids. She said she hasnt got them today. I told her we had them the day before. She said ok I'll go and get them. (and they were in the cupboard). The childrens pool bubbles didn.t even work on the second day. The lady on the pool desk said it was broken, I went for a massage I had booked for 6pm. The masseuse was late. Nobody informed me. I was just sat there waiting. It Started at 6.15 and finished early with no apology. Such a bad spa experience. So fundamentally- DO NOT go with kids that want to swim. DO NOT expect good customer service. DO expect small v.over priced rooms.

We had a wonderful stay at the Melia . Staff were very welcoming. Our room was very comfortable. Good nights sleep great shower tea/coffee tv etc. Breakfast and dinner were varied . Great base for skiing and restaurants all on your doorstep. Hotel had entertainment every night . Would recommend and stay again .

Having previously enjoyed staying here for several years for family holidays. We arrived to discover that the pool structure had changed and children under 11 were no longer allowed access anything other than a tiny paddling pool of about 10 cm and a tiny splash area. It’s barely suitable for children of 2-3 never mind up to age of 11. The pools are divided by a glass partition so it would be impossible to supervise a group of mixed aged children. Absolutely 0% family friendly. When I spoke to a manger I was told the main area wasn’t suitable even though we used them in 2022 and 2023. Book the other Meliá which has a proper pool for kids.

We had a great stay. The staff is great and the location is perfect. The room was nice with a great bed and a lovely bathroom (But be aware off the temperature in the shower can change to very hot suddenly). Saying you have a minibar without charge is a joke. 4 soft drinks and 4 water bottles is what you get. The spa- and pool area were to crowdy and did not give any value for our stay. The reception solved our problems with the television. Most of the staff do not speak English. That is a problem if you do not speak a little bit of Spanish. Breakfast buffet is average. We tried the roomservice and it worked perfectly. But when you pay 1.000 euro for 2 nights you expect a higher standard for the breakfast and more free benefits. For a hotel of this standard the price for a room should be 200 euro Per night. Not 500. The only reason why Meliá can overcharge you is because the capacity of hotel rooms is low. It is difficult to find an alternative. But still the price should be more fair so you had the feeling of value for money. The staff deserves 5 stars but overall and mostly because of the price for a room the Meliá Sierra Nevada can only get 2 stars.