Booked 14nights HB with Inghams, junior suite end June/July 2022. On arrival allocated room 118 on lower ground level, very dull, small with external door opening onto treacherous wet boarding, where my mother slipped, surrounded by a very high hedge. On enquiring at reception abruptly told no alternative room available, hotel full, told we had booked a mountain view room!!......no we booked a garden view. 1hr later luggage not yet delivered to room, on seeking it out at reception addressed room issue again, now reallocated to room 122 by hotel owner (Gerda). Big bright room in contrast to previous (floor window, no balcony or terrace). Bathroom floor dirty, long dark hairs, I was recovering from chemotherapy and my mother has very short silver hair. Repetitive evening meal, beef soup a very frequent feature. Lovely staff, Laura, Finn, Lily, Tanya. Sunny outdoor terrace for breakfast/evening meal, lovely view over lake. A very dog friendly hotel. Conference guests not courteous to hotel guests although this is not the responsibility of the hotel. Lovely cooked to order omlette option much preferable to the cold scrambled egg. Madame Hollweger Snr handled bread/rolls/pastries each & every morning. Location and views towards the lake are what sell it.
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