Kimpton Santo

How can I say Thank you for our wonderful time at Kimpton Santo Hotel in San Antonio?!! Even before we arrived, I spoke with AJ at the front desk regarding our 3 room reservation, and he was very helpful, cheerful and so kind. My daughter has a 6 month old baby girl, and we needed a Hemisphere Suite for her family, and 2 King rooms on the same floor. AJ made it all happen, getting our rooms all next door to each other, during this Thanksgiving holiday weekend, and we had the best time. Thanks AJ!! Also thanks so much Nic!! As soon as we arrived, both AJ & Nic, at the front desk were super accommodating. They made us feel welcome, and our stay memorable, and very comfortable. We appreciate you both very much. We loved our time at this beautiful new hotel, steps from the Riverwalk, and a fun family park, in San Antonio! The rooms are outstanding as well as the staff. Dean’s is the best restaurant (I made a separate review). Tenfold Bar upstairs, has the best views, awesome drinks and Tapas! We can’t wait to visit again soon.

The hotel is beautiful! The service was excellent! We came to this hotel after being disappointed with another local big name hotel. Brooke made sure we had a good stay after hearing our story about our horrible experience at the other hotel. This was a special occasion- our honeymoon. Brooke sent us a special gift and wrote a handwritten note. If you ever wondered why good customer service is lacking, meet Brooke! We will definitely return to this hotel.

Amazing new property in San Antonio with all the bells and whistles. Hotel is luxurious and comfortable. Staff is very professional. Dean steakhouse and the rooftop bar are an absolute must visit! Walking distance to everything you need in San Anton.

This is not a safe location. My car was stolen from the valet service, including the key which suggests an employ was involved. The hotel staff would not cooperate with the police investigation. Be very cautious if you stay at this hotel, and do not use the valet service!

The best hotel you can stay in when you are in Downtown San Antonio!! So nice, new, clean with the friendliest staff you can find. The rooms are super modern with the absolute best linens!! They even have a signature welcome drink that is delicious!! Do yourself a favor and stay here. You won’t regret it.

I would give the hotel more stars if I could, but I did have a few hiccups, but service recovery was outstanding, didn’t fix the issue, but they did try. I am a hotel executive, not with this brand and decided to stay here due to the proximity to my business and I love the brand and its new. So here is the challenges: the hotel located in the middle of horrible road construction and the front entrance is blocked due to this, no signage or way up know this and I had a rental car in middle of the night and had a difficult times finding a way to get to an entrance, so that’s a big disadvantage and I can say taking numerous Ubers and taxis, none knew where to go and I had to direct them the 4 days I was there. The valet and bell staff are fabulous, Pete and Julio, the best, went beyond in service. AJ who is a front office supervisor, recognized me immediately as a IHG Platinum guest and all that comes with it. Such a pleasant staff, I was upgraded to 10th floor city view, which you think would be fabulous, but the distance and maze to get there, not the best, but the rooms are spectacular with awesome bathrooms and very nice size with phenomenal mattress and pillows. The biggest problem I had was lukewarm water in shower entire 3 nights I was there. Maintenance came a few times, but never was corrected, not the worst, but I need very hot water for some medical issues, so was disappointing and uncomfortable for me. AJ sent me wine to the room and unfortunately it wasn’t wine I drank, I only drink bubbles and he immediately changed it to champagne. Every team member smiled, said hello and everyone at the desk immediately when I came through a door or in the lobby said hello using my name. I also got no fewer than 6 texts checking on me through the week and inviting me to their Happy Hour which is great by the way, complimentary wine from 5-6 pm I believe. Bottom line is, they have a few links to work out, but this is the BEST service I have had in years at a hotel and I travel both internationally and domestically around 200 nights or more a year staying mostly in 4-5 star luxury hotels. Go visit this hotel just for the experience and check out San Antonio while you are there-you will fall in LOVE with the Kimpton Santo!! Cheers and thank you staff for an excellent guest experience!🥂💜😀