Vaya Post Saalbach

Probably the worst hotel we have ever stayed including the back packing years . It’s not a hotel but a collection of bedrooms with 3 dining rooms serving at times inedible , always bland and over promising food. We gave up on food after day 2 and never returned for this kitchen catastrophe, Needless to say the manger never enquired as to our absence , in fact he never introduced himself at all . On arrival we were asked to pay the remainder of our bill and then to drag our bags through the snow to our rooms with the service of a crude map . Vaya If you need a map to rooms it might suggest your staff should be doing the dragging instead of your paying guests whilst your staff play Candy Crush . I could write for ages about this abomination of a place but the feedback is clearly ignored . See 2022 comments . There is no lounge ,no comfortable place to socialise , I’m not sure where the open fire is in the pictures ? On two occasions we dared to sit in the bar dining room in search of comfort but were asked to move as soon as a table became available in the bar , perhaps we don’t want to sit in the bar ! Where else ? There were numerous examples of curious customer service . The food manager moved our supermarket purchased 6 pack of water in case we drank it at the bar . The icing on the cake was being denied cheese at 20.20 in the evening ( we needed some sustenance ) apparently the buffet was closed “ . To be clear the buffet closes at 20.30 and we simply requested what we had paid for and had run out on the buffet . Perhaps everybody else found the previous offering inedible too . I don’t like leaving negative reviews but so wanted to warn others so their Xmas wouldn’t be ruined by all hostel posing as a hotel .

Short version- this is not worth the money, it’s really a very poor experience particularly for the cost, The waiting and housekeeping staff are great, very polite but the culture instigated by management is really poor. We chose this hotel to spend Christmas, and frankly it was ruined for us. We felt so unwelcome in this hotel that we went to other hotel bars and restaurants where staff and food was great. (Eva bar and hotel staff were great, as was 2 Marie’s at Gappmeister and BlackBox at Kohl Mas hotel. Best food and service at Gold and Pepper) Longer version- We’d chosen Vaya as some friends had stayed in Solden and recommended it. However, it seems that this is a franchise rather than chain of hotels, so standards must be very different from one hotel to the next. The photos and promotional materials give a false impression and management don’t care about client experience at all! We’re a family of four (2 adults & 2 teen kids) and a couple who stayed for a week over the Christmas period. When we booked we specifically wanted a hotel with nice communal areas, open-fire, cosy, swimming pool, gym, etc, etc, and the photos and website details of the hotel seemed to have all of this; but the marketing is much better than the reality. First impressions are important and unfortunately, our first impression wasn’t the best. The reception staff weren’t welcoming at all and having checked in, we had to settle the bill-up front (always a bad sign) they just gave us the room numbers and pointed us to the general area of where our rooms were. No offer of help with bags, no “welcome to our hotel”, which was a shame. There are no communal areas to sit and relax outside of room, which is a shame. Particularly as there was no space to sit in our room, and as we were with friends all expecting to celebrate Christmas together. There is a bar area but the seats aren’t comfortable, it’s cold and is closed until 3pm. There’s a comfortable seating area adjoined to the bar but staff did not allow us to sit there, even on Christmas Eve/day. Really frustrating on Christmas Day to be told that there was nowhere to sit other than in our room, particularly as we’d spent so much money to stay here. Christmas decorations were minimal with a Christmas tree in the hallway and then some baubles strewn around randomly. Food at the hotel - breakfast was passable, with hot and cold buffet options, but most things were over-cooked and very dry. Evening dinner consisted of 2 x soup options and 3 main course options (1 meat, 1 fish, 1 veg). We ate twice at the hotel, and both times food was so very poor that we ended up eating at local restaurants. None of our party finished their mains on either days, and yet the food manager (who took our plates) didn’t even ask whether the food was ok, and then didn’t enquire as to why we were choosing to eat outside the hotel. The last straw for us was when we asked for some cheese at the end of the 2nd meal,

Spent some days in the hotel . Highly recommended, experienced quite a good atmosphere ( Vaya design rooms ) and was good to spend some relaxing days in hotel. A great thank to the employees of the hotel as we received all assistance and help to have a great vacation. Very unique in the garden the ,,natural look,, pool , also the normal pool. It was very good after the daily mountain tour to relax in the garden at the pools in these hot summer days. The mountain area around the hotel is very nice and the lift facilities are quite closed to the hotel, can be reached simply.

I went to this hotel with a Dutch travel company, we got into an accident with our bus and therefore arrived at 02:00, but the employees of the reception were still friendly and very hospitable (and still at work for us!) We were greeted with Apfelstrudel. During our stay the staff were always friendly and provided great service. Our food was delicious, rooms were tidy and we absolutely loved the Joker cards we received. This made it possible for us to take in the wonderful view of the area via the ski lift. The hotel, the area and especially the rooms, looked very sophisticated, cozy and beautiful and I was pleasantly surprised my room had a bath tub and a whole lot of room! I will be returning to this hotel, as the experience I had was nothing short of amazing.

The hotel was clean and comfortable but the food was terrible. When raised with the manager, he seemed very disinterested with our comments. Many other diners had the same opinion as us. The restaurant staff were lovely. We asked reception to help connect to the internet so we could chill one evening and no help was forthcoming. A maintenance man appeared the next day and was extremely rude. Very disappointed!

The location is great and room was nice but food was awful. The waiting staff in the evening were lovely but reception and maintenance staff were experienced were not very helpful. One member of staff was downright rude. Could be a great place to stay but so much room for improvement.