The Chancellor Hotel

Simple and secure hotel located outside Port of Spain. The hotel is old and the bathroom have seen its better days. I stayed here during the carnival celebration so the price for one night was very high compared to what you get. There are WiFi, however almost only work in public area.

Wow! Double wow, this is unbelievable but not sure who is responsible. This has to be taken as a signal of trickery and you can imagine what next . Let me get to the point, the picture of the hotel is false, that is the official residence of the Archbishop of Port-of -Spain located around the savannah and one of the Magnificent Seven buildings located there. Can someone apologise after this revelation. Maybe confess to Archbishop, place an advertise apologising , the owners have been revealed in this SCAM

no. Where is the person I spoke to at 730am, they couldn't answer. I calmly walked out whilst the manager followed me out into the car park telling me let her see what she could do. And she cant go lower that is trouble. And if she can call me another hotel. The audacity of these people is beyond me. I told her this isn't going to remain between us. I am going to highlight this for others to be aware. Imagine I am a Trinidadian and getting this kinda is treatment. Imagine what you do to foreigners. Shame on you. Am sure I am not the 1st person you have done this too. You know exactly what you doing. I called another hotel and went there after. I strongly suggest boycotting the Chancellor Hotel.

I have been staying at the Chancellor every year for Carnival since 2019 and cannot express enough how perfect the experience always is! The rooms have been recently renovated and are very nice-- our room included a kitchenette with a refrigerator and microwave and electric kettle. The owners are always around and are not only fun and hospitable, they are responsive to our every need. The staff are also very professional and responsive, even proactive, to our needs. The food is excellent and affordable! And the location is the best, especially during Carnival season! We walk to everything-- the savannah, the Oval, to meet our band for Jouvert and Mas. We love being in close proximity to all the carnival festivities, but at the same time tucked away in our own little oasis at the Chancellor.

I contacted Chancellor Hotel on 11/17/22 and was delighted to learn that they had an available queen sized room for Carnival 2023. I ordered an extra small bed for my four year old child, paid via my credit card, and received a confirmation of my booking. The confirmation states for myself, another adult, and child. The next day, the hotel contacted me to inform that due to the size and location of the room (corner room) it could not hold another bed and asked me if I wanted to upgrade to a suite. They sent a few pictures of the room, which was an adequate size, so I thanked them and informed them that we would keep the room, as I could not afford the increased cost of $550/day. A few days later I received another email informing me that the room was not for a queen sized bed, but a full sized bed. Confused and concerned, I called the hotel and asked to speak to the manager. She confirmed that the room was for a full sized bed and asked me again to upgrade. Given their staff errors, I asked if she would consider lowering the price of the suite to $500/day, which I could afford, but she declined and said she could give me a refund. I told her that it was just a few days and we will keep the room. She said the room was for a couple, and I explained that we would be comfortable in the space, as I saw the pictures. Also, at this timeframe now, it was doubtful that rooms were available nearby. I received an email the next day from the hotel detailing the refund from the hotel. When I called and spoke with the front desk, they said the manager was not available; it was the manager's decision because I would not be comfortable and there were concerns because i asked if there was a desk in the room. I explained that I did not cancel the room and all I did was confirm the items in the room; we are petite and can fit in the bed. She said she would need time to contact her manager. I never heard from them again, despite my additional attempts to reach out. Desperate, i contacted other hotels- even the one that I turned down before- but everywhere in POS was sold out. I ended up booking at the Marriot for double the price, which I could not I afford, but had no choice. I think when hotels make errors or false advertising, the client should be compensated. I felt pushed to order the larger room and when I said no, they cancelled my original reservation. I was forced to purchase another room that is way out of my price point. I submitted a complaint report to Tourism Trinidad and although they sympathized with my situation, they only dealt with larger hotels. They advised me to leave a review. The hotel's actions were unethical. I suspect they had another offer for the room and cancelled my reservation to accommodate another guest, while trying to make me upgrade to a pricier room. Please be careful if you book with this hotel, especially during peak times, such as Carnival.