2022kpate
7 September 2024
DO NOT STAY HERE-ORGANIZED THEFT RING BY MANAGEMENT. My tour with G Adventures/National Geographic Journeys just ended a 2-night stay at Taleni Etosha. Please read all of this long review to understand what happened. 1- Our group arrived at Taleni Etosha on Tues., Sept. 3, 2024, late in the afternoon. At check-in, the man working at the reception desk provided an orientation and advised that should we want our rooms cleaned the next day, we should leave our keys with reception before we left for our day-long Etosha National Park safari the next morning. If keys were not left, the rooms would not be cleaned. 2- My roommate and I went to our room and promptly locked unneeded things in the safe, e.g., my camera, wallets with credit cards and cash, passports. We would be out of the room for a group dinner and wanted to ensure it would be secure. 3- The group had dinner in the common area. After dinner, we went to back the room to prepare for an early morning the next day. The room safe wouldn't open so I went to reception to ask for someone to open the safe. The duty manager was called, when she came, I told her that I needed help opening the safe, and her immediate response was "We only open the safes when you've gone." (An eery response given what happened, see below). Surprised at the remark, I stared at her for several seconds until she said she was just joking. It was an odd interaction. She came to my room and opened the safe. I got my camera out for the next day's safari and locked the safe. 4- We left for safari early morning the next day, Wed., Sept. 4, 2024. After the safari, we arrived back at Taleni Etosha and went to the rooms to rest and clean up before dinner. My roommate and I were both surprised to see that our room had been cleaned despite not leaving our room key with reception that morning. We did not need or want our room cleaned. 5- After dinner that evening, I unlocked the safe and retrieved our items in preparation to leave early the next morning. We were counting our cash to set aside money for tips and both realized that there was less money than before. My roommate was out $200 USD, and I was out $100 USD (that I know of; this was taken out of a Bank of America envelope that I received when I withdrew $300 before the trip so I knew the total—there was other USD in my wallet but I don't recall how much was there originally) and 600 South African Rand that I had set aside for tips. 6- We were in disbelief and thought 2 things: (A) the duty manager who opened the safe for me the evening before clearly knew we were using our safe to store things, and (B) someone had been in our room to clean despite our not providing our key to reception. We agreed to speak with Johannes, our tour leader, the next morning. 7- At breakfast on Thurs., Sept. 5, 2024, we spoke to Johannes about the issue. He promptly informed G Adventures and left to speak to the Taleni Etosha manager at reception. At the same time, other people
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