Southampton North

When you book with Primer Inn you know there is always a minimum standard that you will find. No surprises: clean rooms, hot water in the shower, beds big enough for 2 people, breakfast service (optional), a pub/beefeater nearby... Unless you have the budget for a big and posh 5* hotel, just a good option to safe yourself some headaches

This information has already been provided to the hotel team and the customer services team, therefore is not just a negative post. My 8 year old daughter that has mobility issues, we arrived early at the hotel and was informed they had us in a downstairs room as was aware of mobility issues but they couldn't offer any early check in due to housekeeping problems and for us to come back later. When we came back later on (6pm) we were informed of 2 room choices, either a room downstairs with one bed ( we travelled as 2 adults and 1 child, and had booked a family room), or we could have the family room by going upstairs, with no lift available. Therefore I carried my daughter up the stairs. The team in the hotel advised they couldn't issue a refund, even when we asked on both arrival and departure days, also we couldn't have any compensation for the issues and would have to speak to customer services. Customer services haven't been much use. At breakfast we asked for a quiet area due to sensory issues and we're offered a downstairs space, again they clearly don't understand what they see in front of them, even though they're only to happy to display the sunflower lanyard poster in reception. Let's see if this review helps things move along, but I won't be rushing back.

Great value for a comfortable stay. Ideal location for Southampton Cruise terminal. Staff really friendly & helpful.

Sadly we had fleas in our room and on the beds. We couldnt understand this as it is supposed to be a pet free hotel so why were their fleas? We caught and killed two after being bitten by them, and a third one we couldn't catch. This was within a 5 minute period. We could also see a couple bouncing around in the carpet when we shone our torches down to look under the beds. Reception informed us that the hotel was fully booked meaning we couldn't be moved. It was also late so no way we could change hotels. We woke up the next morning absolutely covered in red scabs/bites all over our legs, arms and faces (happy to provide photos to head office). The rooms were also boiling. The room was 22.5'C when we checked in, we set the "heat" to 7.5'C and it still continued to rise throughout the night. Even with the window as open as it would go. Not a pleasant stay sadly. Thankfully it was only 1 night and we checked out at 8:30am to go and board our cruise. Only plus side was it was free parking and the hotel was quite.

Stayed here as it was very convenient for cruise leaving the following day. Room was very quiet with plenty of space and all necessary sanitary requirements. We booked the food package and ate in the on site pub. The food and service for both dinner and breakfast were excellent and my wife had the best steak she had Eaton for a while. On site parking allowed us to stay on site till we left for the Ocean Terminal.

Very convenient location for over night pre-cruise and excellent facilities. Staffed by experienced friendly people

Stayed at many premier Inns previously so do know the accommodation is pretty basic but this hotels room quality was poor. Paint was peeling from the bin, there was polyfilla all on the skirting board & paint on the bottom of the door. Towels provided for single occupancy when two people staying and were very thin and grey. Air conditioning didn’t work properly kept revering back to a higher temperature even if you readjusted. Car park was full of commercial vans taking 2 car park spaces after 6pm. Expensive room at avg £94per night for the quality received . Just didn’t feel very clean.

Great location for a short ride to Southampton docks with plenty of free parking. nothing apart from the hotel locally. Lovely clean & comfortable room, no lifts available. Excellent breakfast & evening meal.

Stayed here on work with a colleague, Great Nights stay and convenient due to how close it is to the motorway. Unfortunately the restaurant was shut but the team at the Premier Inn were very helpful, listing all places close by and providing plates and cutlery due to the unexpected closure. Couldn't fault the team one bit.