Hotel pemandangan pegunungan di Kyoto

The hotel itself is absolutely amazing, beautiful architecture and killer view. Very dedicated and hospitable staff. Love the experience here. Just one thing that when it came to catering services, it still needs improvement. Every time we had breakfast, seemed there were not enough manpower to care for every table, the food took long to serve and one time there was no appetizers until we reminded the staff. Also when we asked for rooftop bar availability, the front desk staff told us it was fully booked tonight and need reservation. But when we asked the bar directly, there were still plenty of tables open to guests. Think the hotel should improve the hospitality management on this part. But it’s overall a fantastic experience. Will definitely recommend and revisit.

Pelayanan: Fantastis! Staf sangat membantu dan ramah, terima kasih! Kami ditawari minuman selamat datang dan makanan penutup. Staf bahkan membantu membawa koper kami ke kamar. Fasilitas: Luar biasa! Sangat tenang dan pribadi. Semua yang ada di kamar gratis :) Kamar: Semuanya bagus! Onsen di kamar menyenangkan! Yang perlu ditingkatkan: Memiliki lebih banyak gantungan/tempat untuk menggantung pakaian akan lebih baik lagi. Kasur terlalu empuk untuk selera kami. Kami juga tidak menggunakan kursi di area shower..

ママ友と、子供達で泊まりました！ おもちゃやキッズのアメニティなど嬉しかったです！ あとは、ベビーソープや洗面の踏み台も置いてあったので助かりました。 ベッドガードがない為、枕をいくつかお借りしてベッドの横に置きました。 部屋に内線電話がなかったので、フロントに足を運ばないといけなかったのが少しマイナスポイントですが、２４時間の飲み物サービスがフロントのところにあるのでそれを取りに行くついでにお願いしたいことを伝える感じにしました！ ２４時間の飲み物サービスは、コーヒーや抹茶ラテ、ココアなどもありました！ペットボトルのミネラルウォーターもたくさん取れて子供が計3人いたので助かりました！ 朝食は、ホテル下にあるカフェでいただきました。 キッズプレートもあり、子供達も大喜びでした。

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Itu lebih baik dari yang saya harapkan. Walaupun fasilitasnya tidak baru, namun terpelihara dan dibersihkan dengan baik, asesorisnya mutakhir, serta interior gedung dan ruangan, termasuk lift, terasa bermartabat. Pemandangan dari jendela bagus dan itu adalah hari jadi kami, jadi kami dapat menemukan lokasi yang menghadap ke timur, dan kami dapat melihat matahari terbit.