Booked via travel agents. Arrived (with warning) late one day because of the airline strike. They couldn't find the booking for a while and were exceptionally rude; at the point when they were kicking us out, my son saw our booking over the shoulder of the guy at the reception. 'Oh, I thought you were already in the room'. The room (for me and my son) was double bed instead of twin as booked. Hardly any food at breakfast. Charged the wrong amount for Milan tourist tax. We stayed in a different hotel for another night, at a lower price despite short-notice booking, and service was much better.
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