The Adler A Hollywood Hotel

#負評#對鄰近餐廳失望；这次旅行过程中最差的酒店，洛杉矶现在白天温度达到38度，说好的冰块居然没有提供，只有机器，没有冰。没有冰箱也没有冰的日子，大夏天。这还不是最差，晚上发现房间电视下面居然另外有个粘扣，和电视机相连，严重怀疑是摄像头。我们吓了一跳。赶紧拔下。我会发照片，可以判断一下。治安堪忧。

NO REFUNDS!! Do NOT book with this hotel if at any point you need a refund or cancel your booking!!! They WILL KEEP YOUR MONEY! A friend of mine booked 3 months in advance and due to the recent fires in the area she wanted to cancel her reservation. The manager is NEVER AROUND to speak to and doesn’t call back either! Completely ignoring her and refusing to refund!

I would encourage members of the LA community, and visitors to LA, to look for another hotel rather than support the Adler. The Adler calls itself "A Hollywood Hotel" and even sometimes refers to itself as "A Hollywood Hills Hotel," but they should be ashamed to consider themselves members of the community. During this horrible time for Los Angeles when wildfires are devastating the city and surrounding areas, causing shutdowns and closures and evacuations, they denied multiple requests, even with several days notice, to cancel my one-night reservation or even give credit for a future stay when the city was safer and things were back open. At one point, they even declined to move off their "non refundable" policy while there was a fire in the Hollywood Hills (a location that is in the hotel's name!). The staff was terse, and often rude, about this. I did not end up staying at the hotel out of concern for my safety. While other venues, theatres, etc, and hotels booked by others I talked to, offered refunds (even ones that stayed open), this place was rigid and repeatedly said that my room was non refundable... which of course means that they were choosing and exercising a right not to refund. As the city comes together during the tough times caused by these Wildfires, I encourage people who love this city to support businesses and hotels that love it back.