Dryfesdale Hotel, BW Signature Collection

beautiful hotel , went for my sisters wedding . However what do I say about manager and staff . Manager so full of himself . Staff so overworked couldn't crack a smile . Food was given carrot and coriander with plastic bit for good measure. Arrived at 2.40 pm to be told cannot check in until 3pm , I accept that , but then to call my brother in laws family because they arrived at 10 am after travelling from London is quite disgusting . Overheard a member of staff saying I'm not serving these all day . you need to change your attitude toward customers. I also need to point out ,that I was taken to my room for the manager to just walk in to tell me I was in the wrong room . My sister was quoted a price then the manager gave a final bill and another 600 pound had been added. so sad for a beautiful hotel, but trust me I will speak to best Western.

Very pleasant small hotel with very good food rivalling 4* hotels. Excellent bathroom with a shower that stays where it was put and plenty of hot water. Very comfortable bed and bedding. Helpful and pleasant staff. Take a look at the Lockerbie Pan-Am disaster memorial.

OYO Dryfesdale - Oh Why Oh why did we select this dreary, unloved and inhospitable hotel for the base for my daughter’s wedding. Luckily the wedding service was superb, but the happiness of the day was neatly offset by the belligerent, impatient and disinterested owner of the hotel, tired room and generally inedible food served at the wedding reception– questionable interpretation of edible steak/cheesecake/terrine of chicken, cases in point and not exhaustive. Strangely, the food served the previous evening was nice. Thinking there is a staffing issue here, namely a cook. Probably OK for an overnight stay for a touring guests, providing their bar is set low. I understand, from previous negative reviews, that the owner responds with counter complaints about his guests. So I expected the same when we forwarded our views to Best Western, to which this dire establishment is affiliated. Yep, he didn’t disappoint – apparently he showed great restraint in coping with some ‘unfortunate events as a result of our party’s behaviour’. Mmmmm – what would that be exactly: My daughter choking on a piece of food where the owner’s reaction was ‘did she choke on the confetti?’. Perhaps when we asked for our dinner tables to be put together for the pre wedding meal and they ended up at either end of the restaurant. The list goes on. And – has anyone ever heard of a hotel that does not have a facility of a reception room that guests can relax after a long journey (7 hours in our case). Instead, being sent away to the nearest town for an hour? I travel a lot – I have never experienced such a cavalier attitude. The other wedding party at the hotel echoed our experiences with this hotel and more specifically with the owner’s attitude. I would imagine the owner of this establishment will respond to this review with his own spurious allegations. That’s if he has time as he seems more interested in running his other hotels – hopefully with a little more care than he does the Dryfesdale. He can be assured that we will ignore any of his comments and I would advise anyone reading reviews does so also.

Booked Superior Twin room in this 4* Hotel and that was what this hotel charged us for. However, on the morning of travel we were diverted to an uncomfortable room in a very much inferior 3* sister hotel.

Unfortunately stayed here for my wedding, after booking I read the negative reviews but chose to ignore them, wish I hadn't, the only good thing about my day was the wedding venue, everything at the hotel was abysmal. The food, the service (except Aidan) the "bridal suite" that was the same as everyone else's room! I spoke with Glen (manager) not long after the booking and came off the phone knowing we had made a mistake, has to be the most abrasive hotelier ive had the misfortune of coming into contact with, he is definitely not happy to help and the customer better just put up and shut up. The hotel is a cash cow and they do not care about you or your day. Thankfully my family made it special because they certainly didn't. The wedding breakfast was low rate, I didn't eat any of it. Steak chewy, not asked how you like it cooked, I really could go on but I'm going to run out of characters. Neither the company I booked the wedding through, the hotel or the hotel chain are taking any responsibility, just taking Glen's word for it, and to make it worse he lies too! He should not be allowed to run a hotel, he does it badly. Please don't bother replying Glen as you will only lie!

Stayed for two nights as a wedding party. There was no warm welcome, in fact the opposite. The accommodation was adequate but looking tired. The meals were of extremely poor quality. The manager was downright rude. The staff require training in hospitality. (except Aiden). There was no member of staff to offer a friendly farewell. In fact there was no one on reception throughout the whole stay. Our whole party thought that the staff, (apart from Aiden) showed total disinterest. The whole experience was cold and extremely underwhelming. The manager thinks he is made of Teflon.