Hampton Inn Livonia Detroit

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The staff here is wonderful! They go above and beyond to accommodate any requests from their guests. The breakfast is delicious and the staff warmly greet every guest each morning.

Clean property & rooms, friendly helpful staff, great breakfast, close to a lot of good restaurants & stores

Upon arrival I provided a card for incidentals. I was told that card declined. I knew I had the funds on the card and ran it again. I was told it declined again. With it being late I just provided another card. The next morning I noticed a hold was placed on both cards. My daughter went to the front desk and was told there was nothing that could be done; it’s a card issue. Only one card has been released as of today. Our first room was issued on the 3rd floor. My daughter tried taking a shower and after 7 minutes the water still did not heat up. We called front desk and were moved to the second floor. The desk clerk met us at the elevator and told us because the hotel was not at full occupancy to allow longer for hot water to heat. Hot tub was disgusting. There was mold in the corners and a ring of dirt floating around. The rest of the hotel appeared to be well kept. The employee working breakfast in the mornings was very snappy and moody. She talked to her self about being frustrated with the job. I was very disappointed and considering I was there to visit my father who was on life support made my trip harder.

The staff were very nice and accommodating. However our room looks like the housekeeper did not clean at all. There were a sticky substance on the floor by the closet, some stains on the wall, a lot of crumbs by the TV. One of the pillows had an orange stain. Also the shower head was leaking water and dropped on the metal drain and it kept you up at night.

I am impressed at how friendly and attentive the staff is, from the front desk to housekeeping. On our first night, we didn't have hot water in our bathroom. I told the front desk about it and she took note and said she will notify maintenance. It was resolved very quickly.

We arrived after check in and while the room was ready, our towels were not. They brought them up within an hour. There was not any coffee in the morning during breakfast. When asked if they were making more the response was that someone would look into it. They did not seem in a rush and I did not see them restock the coffee.

Staff is excellent. Too many loud children in the pool for several hours, very annoying since the pool was a major reason we came.

I was a guest at the hotel on November 22 and 23rd, shortly after checking out Friday morning when I was headed to the airport I realized I left two articles of clothing in my rooms closet… I immediately called and spoke to a Rosa at the front desk, she represented that she would retrieve the items and return them to me via federal express for which I provided her my federal express shipping number. I returned my home after two days I reached back out to find status, I ended up calling every day three times a day , getting the runaround from everybody I would speak with nobody was responsive. I ended up speaking to Rosa almost a week after my stay she said she had not heard back from housekeeping… Simply passed it off total laziness as I see it terrible customer service. I will never stay at this facility again