Chrispy Waterpark Resort - All Inclusive

I was a hotel guest during the May 11 incident. I confirm the version of events described by the hotel management. I saw the behavior of the mother of a 2-year-old child, her pretentious brawling. Lack of interest in what her child is doing at the moment. The child was running around the place where the adults were having fun. After the animator (Matt) asked the parent to take the child away because he might get hurt, the woman started an argument. Which forced a break in the fun. The opinion about the quality of food and service at the hotel is distorted due to the incident. The lifeguards were in the water park, one at the top of the slide, the other at the bottom, and they communicated with each other via walkie-talkies (as well as the other hotel staff). The food was warm and well-cooked (is it tasty? - a matter of taste), fresh pizza, pancakes made in front of guests, chicken and other meat also baked in front of guests. Fresh cakes and salads with vegetables and fruits. I did not experience any digestive problems throughout my stay. The rooms and toilets are clean, cleaned every day, bed linen and towels are changed. The animator, Matt, is very nice and friendly, and most importantly, very involved in organizing various activities throughout the day (painting children's faces, stretching, darts, Zumba and many others).

We took our granddaughter for a week!!! Everything was amazing😊 food, swimming pool, waterpark and cleaning of the rooms👍 Matt who ran the entertainment side off things (every part off the entertainment lol) would definitely recommend this to bring young children under 12

I booked this hotel with my family, 3 adults 2 children ages 4 and 2. My son has autism and is 2 years old. The supposed ‘child entertainer’ Matt Turna said he was going to kill my child because he wasn’t dancing along with the rest of the children who were quite clearly older and more understanding. He wasn’t misbehaving, just running around having fun as any child should on holiday. I spoke to who I believe was a manager named Elena we resolved this issue with a conversation and Matt stated that it was a misunderstanding. Moving on from that the entertainment continued, my child then got onto the stage with other children who were also on the stage dancing. Matt then got onto the microphone, pointed out my child and said show is cancelled because of this boy. Child entertainers should know how to entertain a child and especially a child with special needs. The next day we was by the pool a woman approached us and told us we have 30 minutes to be out of the hotel. With 2 children? almost impossible. Anyway moving on from that, the food was awful probably the worst I’ve ever had in an all inclusive. I understand it’s never going to be amazing as it’s all inclusive but almost everything was inedible, my sister who is pregnant ate an uncooked chicken wing which is extremely dangerous. Chicken never cooked properly, the kids buffet consisted of cold chips with flies all over them, fish fingers and freezing cold hard pasta. The all day snack bar was decent still the food was cold or never any there and the pizza always stale. The drinks are disgusting, soft drinks tasted like chemicals. The kids couldn’t even drink the juice refused to drink anything from the hotel as it was to sour for them. They don’t quench your thirst have 5 cups of juice and your mouth feels worse than it did before you drank it The staff are extremely rude and unhelpful and as I went to ask for the manager a second time I was told I’m not allowed to speak with them. They was laughing and didn’t really care they just turned their backs and walked off even though they could see my child was distressed about the situation. I have never had such a bad experience at any hotel I’ve been to in any country. It’s supposed to be a child friendly hotel but nothing friendly about it. So with saying that, I do not recommend this hotel to anybody with children, no lifeguard at the pool just at the top of one of the slides. People are meant to go down the slides one at a time for obvious health and safety reasons. This wasn’t the case here, kids were diving down the big slides one after another and all landing on top of eachother at the bottom. The lifeguard can’t even see the bottom of the slides apart from one of them. Ants absolutely everywhere!! Toilet didn’t flush By far the worst experience I’ve ever had at any hotel I’ve been to. Disgusting to say the least.

In the middle of know where. Food was bad, only 1 bar. Half the facilities were not open like spa and a la carte restaurant. The flush in our toilet did not work and the sink was blocked. Over priced for what it is. The nearby beach was dirty and not appropriate for sunbathing..black sand and next to a landfill site.

We have just returned from a 10 day holiday to Chrispy from the UK and we had a wonderful time. We stayed in a family room which was maisonette style and was perfect for us as a family of 4. Nice room, great air con and a nice view of the top pool and the sea from the balcony. Staff constantly cleaning and generally working hard in the hotel. Everyone polite and helpful and everything was laid back, kids still playing in the pool at 9pm. . The waterpark and pools were great, and there was loads of activities for them to be involved with, even the teens were catered for. The entertainment team were all brilliant and really engaged with the kids and everyone without being over the top. Big thanks to Matt and the rest of the team. We enjoyed the food, good choice and there was always something if you didn’t fancy the choices available such as salads, pizzas and chips. Snack bar was great for gyros and fresh fruit throughout the day. Only negative for us was the alcohol wasn’t great, no rosè wine available and the red and white wine available wasn’t nice. Very basic choices. Cocktails not on til after 6pm and all tended to taste the same. But other than that we really had a great time, fantastic weather and it’s well worth getting the bus to Chania and Plantinas. We recommend for a family holiday.

It was one of the best holiday we had at Chrispy and my kids enjoyed the private pool, resort's amenities and the great variety of delicious food. I would like give 5 ⭐️ as well to all the staff who have worked extremely well during our 6 days stay. Thank you so much Chrispy ⭐️⭐️⭐️⭐️

Very low standards general. Food very basic, bland, Drinks selections very poor, even no lemon/lime for cocktails . Local alkohols 30%,luckily there is market in hotel so you can buy proper beer or Alkohol. Room dirty, mouldy mattres, awful bathrooms. Never again Holiday with TUI Poland

For what we paid (£2900 ish incl flights) for 2 adults and 3 children in July we could not fault this hotel. If you are looking for 5* then you need to expect 5* prices. This is definitely 4* family friendly great value hotel. Upon our early hours arrival the manager could not have been nicer. A lot of guests arrived of our shuttle bus and despite being busy, he offered to show us to our rooms and also said the restaurant was open for food and drinks should we require something since we arrived so late. We had the maisonette style family room-it was lovely. Immaculate, spacious with ample storage. The balcony was an adequate size with lovely views over the walkways between apar**ents. We were located next to the quieter pool which was only a minute walk from the main pool/restaurant area. We were asked upon arrival how often we would like our room cleaned from daily to every 3 days. We were also asked about any dietary/allergy info upon arrival. The maids worked hard all day and were very pleasant thus left rooms immaculate. We asked for extra pillows and were given with no issue. We only ate at the main restaurant and snack bar as there was such a vast choice of foods to cater for all requirements therefore we did not feel the need to book the a la carte restaurant. The ice cream was amazing and was served from 10am until 2300 which kept the kids happy. The snack bar was stocked from 1000-1800 with fresh fruit, salads, sandwiches, wraps which were self service in addition to served hot snacks such as fries, chicken nuggets/fish fingers and gyros. Fresh and quality food. Soft drinks were also available as self service. Restaurant staff were friendly and courteous. We liked the idea of reusable plastic cups throughout the hotel with many drop off stations throughout. Bar staff were friendly and helpful. The AI did stop at 2300 however you could pay for drinks between 2300 and 0000. There was kid’s’ entertainment on most evenings which our kids enjoyed although the pool was open until 2100 so they mainly played in there. 3 or 4 nights of our 7 nights there was greek dancing/music, local singers and a magician which was nice. We didn’t mind that there wasn’t entertainment on every night as we enjoyed our own company. The minimarket was situated underneath the hotel which stocked everything from food/drinks to pool shoes, towels, suncream, inflatables. Staff here were also friendly and helpful. Great choice of pools-main one was busy with shallower to deeper end, small baby pool next to main pool, splash pool with toddler slides and water sprays, main waterpark/slides which came into pool and then at the opposite end of hotel was a gorgeous pool that felt very exclusive with a self service snacks fridge and soft drinks machine. This was much quieter due to having no slides but beautiful. At this end of the hotel you could access the bua stop to Chania, there was also an A** and supermarket, bakery and a few tavernas a couple minutes walk. Behin

I literally can't fault this hotel. We had an amazing time! We did have a room with a private pool attached to our terrace - so I do massively recommend that as we all spent so much time in the private pool. Our room was immaculate with daily maid service. There was loads of storage space, exceptionally comfy beds (and I'm normally really hard to please with beds and don't sleep well!) the bathroom was also huge and had two showers in there (one over bath shower and one cubicle shower). The water slides are so much fun, it is continuously manned by at least 2 lifeguards....only criticism would be that the lifeguards don't ensure a queuing system is in place so most people were using the inflatable rafters and then just hanging onto them and going on the slides again and again, meaning others were just stood there waiting for ages for an inflatable to use (rather than handing the inflatable to the next person in line and then re-joining the queue themselves). People very greedy and very rude! Couldn't fault the staff, they worked their butts off especially the canteen staff. Food was great with tons of variety, although the canteen was so busy all the time and again not really any queuing system, so you come across many greedy and rude people! The beach is a 2 minute walk and stunning! It's a pebbles beach which we prefer, there is also a lifeguard in a little hut watching over people in the sea and ensuring everyone is safe. Transfer was an hour. So perfect for families and children of all ages. Be sure to find the third smaller swimming pool - it's hidden away but much quieter and in a more peaceful setting. Toilets were always clean and well stocked with loo roll etc. Snacks were a huge bonus - continuous snacks throughout the day - hot and cold. Little wraps in boxes, containers of chopped up fruit, pizza, chips, salad bowls. All really lovely and you just help yourself from the fridge! Drinks also fab - help yourself. Coffee was a bit disappointing - standard coffee which wasn't great tasting but this really isn't much of a negative. Everything was just so very good. I actually think we would go back again and I never normally like to go to the same place twice. Book! I don't think you'll be disappointed!