Best Western Greater London Hotel

Welcoming staff and rooms was nice tidy

Very good hotel, with fantastic crew. Greetings to all team members and fabulous manager. I hope to stay with you in the future.

We held a function at Best Western and were met with exceptional service. From Stephan the manager responding quickly to our questions and needs to Natalia on the day who was super friendly and helpful. We will definitely be holding future events at Best Western Greater London and will recommend to others. Excellent services and customer service. Thank you!

We used the venue hall to host a party and I was very impressed with the service. The manager was friendly and welcoming and the staff were there to support us the whole way through. I would definitely recommend the venue for anyone looking to host any parties or events. A big thank you to all!

I've had the same experience as other reviewers. Terrible customer service. Cancelling my room to take advantage of higher rates as it's the Kings Coronation weekend. Several months ago I made a booking for 2 nights on the 5th May this year. Suddenly this week I received an email asking to update my payment details. At 02:32am, I was given 6 hours to update my details (no idea why, they had not changed), or they would cancel my booking. Despite this short notice, I updated by card details within 6 hours (08:06) the same day. A few hours later I received an email saying my booking was cancelled. I am not receiving any email responses from this Greater London Hotel. I have spoken to them several times on the phone, but they will not discuss the details of the cancellation, and say I must communicate via email. I have asked to speak to a manager, but there is "not one available". They are not responding to my emails Firstly, the email confirming my stay (from Best western) says the pre authorisation is not required until the day of arrival. Secondly, my correct card details were passed within within 6 hours of being requested. I have contacted my bank, and no attempt has been made on this card. Never heard of such shocking customer service. Wish I'd have booked a Premier Inn as I usually do. Avoid at all costs!

Booked in August last year 2 rooms for an 8 night stay in 30 days time. Now I received a notification from *********** that the property canceled my booking because of an invalid card. This can't be true, as they had already preauthorized my card and I have funds in the card. Tried calling at the hotel and the receptionist on duty said that they don't deal with this situation and she recommended sending an email. I have sent 2 emails and no answer whatsoever. I called again and ask them to pass me to the reservation department but she said it was not possible cause there was no one, asked to speak to the manager Stefan, the same person that answers the reviews on this page but "he's not here at the moment". This is very unprofessional and now we need to find another alternative in London at expensive price cause it is only 30 days to go and it's the Easter period. Do not book here. It's a scam, fraud, and corruption!!!.