Hotel Pemandian Air Panas di Kyoto

Pelayanan: Fantastis! Staf sangat membantu dan ramah, terima kasih! Kami ditawari minuman selamat datang dan makanan penutup. Staf bahkan membantu membawa koper kami ke kamar. Fasilitas: Luar biasa! Sangat tenang dan pribadi. Semua yang ada di kamar gratis :) Kamar: Semuanya bagus! Onsen di kamar menyenangkan! Yang perlu ditingkatkan: Memiliki lebih banyak gantungan/tempat untuk menggantung pakaian akan lebih baik lagi. Kasur terlalu empuk untuk selera kami. Kami juga tidak menggunakan kursi di area shower..

The location was great, close to shops, restaurants, night life, blah blah blah. Typical Japanese hotel experience: tiny room, 100% plastic bathroom, pick up your pillow, pjs, amenities in the lobby… If you want your room cleaned, it is a four-hour process from 11:00am to 3:00pm during which time you cannot use your room and the door to your room remains propped open.  But…free booze from 6:00-8:00pm more than makes up for all of the other inconveniences!

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Kami menginap di wisma ini awal Maret. Kami sangat senang! Wisma ini terletak di dekat halte bus, jadi Anda bisa berjalan kaki dan menikmati pemandangan desa. Tersedia juga layanan antar-jemput. Makan malamnya sungguh luar biasa, misonya lezat, banyak pilihan sayuran dan kaldu. Sarapannya juga enak, meskipun tidak terlalu bervariasi. Tamannya sangat indah. Wisma ini sendiri ber***a tradisional 😍 Pemiliknya memberi kami petunjuk dan tur, sangat sopan dan ramah. Wisma ini memiliki beberapa aturan, misalnya, menjaga ketenangan, yang menciptakan suasana relaksasi total. Kamarnya sendiri bersih, seprai bersih, dan ada petunjuk tentang cara membentangkan futon. Kami diberi yukata dan sweater hangat, handuk, dan perlengkapan untuk mencuci dan menyikat gigi. Tersedia juga pengering rambut. Ada dua onsen, pria dan wanita, yang bergantian berkunjung. Saat kami di sana, onsen buka sesuai jadwal, tetapi masih ada cukup waktu untuk menginap. Tong air panasnya sungguh indah, di udara terbuka, di sekitar hutan. Dilarang mengambil foto dan video di area onsen. Maaf melanggar aturan, tapi saya ingin mengabadikan keindahan ini saat tidak ada orang di sana. Satu-satunya yang saya lewatkan adalah semacam bangku di samping onsen di udara terbuka agar kita bisa menyejukkan diri dan berendam di air panas lagi. Tapi ini mungkin murni kebiasaan orang Rusia. Kami sangat puas menginap di wisma ini.