Hanoi Memory Legends Hotel

Staf yang ramah, pelayanan yang baik Kamarnya bersih dan hotelnya memiliki lokasi yang bagus

Layanan pelanggan yang sangat buruk. Kami tiba di hotel dan diberitahu bahwa kamar kami tidak tersedia... dan tidak ada solusi yang dapat diterima yang ditawarkan kepada kami. Pihak hotel menyarankan agar kami mengambil kamar yang lebih murah dengan diskon yang sangat kecil, yang sama sekali tidak dapat diterima, dan mereka menolak untuk berkompromi.

Ini adalah hotel yang sangat kecil di jantung jalan yang ramai dengan banyak kafe dan restoran. Anda hanya bisa sampai di sini dengan berjalan kaki atau bersepeda. Lokasinya bagus, hanya 2 menit berjalan kaki dari jalan kereta api dan sejumlah restoran dan supermarket. Namun, perjalanan dengan taksi singkat ke area perbelanjaan utama, yang pastinya patut dikunjungi. Stafnya tidak bisa berbahasa Inggris, jadi lebih baik Anda menggunakan penerjemah Google di sini untuk komunikasi apa pun. Kamarnya sangat sempit, tapi bersih dan cukup untuk istirahat malam. Tempat tidurnya nyaman, namun jika kami menginap lebih dari satu hari, keterbatasan ruang mungkin akan menimpa kami. Ventilasinya baik dan bersih, jadi tidak ada keluhan. Ini adalah nilai terbaik untuk uang. Satu-satunya masalah yang kami hadapi di sini adalah dengan pemesanan tur yang kami buat ke Teluk Lan Ha melalui meja depan mereka. Mereka memberi tahu kami pada pukul 12:30 pada hari tur bahwa tur itu dibatalkan. Kami harus puas dengan tur Teluk Halong secara acak pada jam 6 pagi itu karena kami hanya punya sisa hari itu sebelum kembali ke rumah. Kami tidak yakin apakah kami bisa mendapatkan tur apa pun hingga menit terakhir. Hal ini sangat mengecewakan; dan tidak bertanggung jawab dari pihak mereka, pikirku. Namun tetap bijaksana semuanya baik-baik saja. Anda mungkin dapat melakukan pemesanan tur secara langsung dan tidak melalui meja hotel.

I did a massage with Ha and she's the best! So careful and sweet, she really knows what she's doing and besides that Ha is a really nice person. It was the best massage in Asia and I have been all around... Several times! Thank you Ha! Really recommend!

Great hotel for the price. Easy walking distance to anything you need - on a busy street. Staff were fabulous- very friendly, personable, and very accommodating to changes in our schedule. No major complaints other than had a massage and was very light and not very enjoyable.

Unfortunately, the pictures do not correspond to reality. The hotel is very loveless and a bit dirty, there were only broken child-sized bamboo chairs on the balcony to sit on, the bathroom was in very poor condition. Payment was quick, but it took hours to get a receipt. There is a party going on in the street until late into the night. I am glad I arrived late and checked out next day very early. Better you stay somewhere else.

Kim was exceptional! She went beyond to help me in everything I needed! She is the Best! Very friendly/professional and extremely helpful! She was always inquiring if I needed anything So that my stay was a memorable one! And it was! In fact I will be back to the hotel in a week!

My stay here during the long ***** New Year holiday was beyond expectations. The staffs were friendly and accommodating. They always checked on me if I need anything in the room. Upon check-in, the owner was kind enough to tell me what to expect on ***** New Year's Eve and the day after so that I could plan the rest of the days. Of the few hotels I stayed in, this has the most favorable location; situated in a street with lots of dining options; local food, and 24hrs coffee shops, plus within walking distance to the train street. This location has a decent distance from the different attractions — some are even within walking distance. I had such a great stay and holiday! I would love to stay here again whenever I get the chance to spend my time in HaNoi.

The hotel is well located, beside many restaurants and the room is big, but very very noisy even 4th floor. The bathroom is big and shower is good. Matress is really uncomfortable, just a topper would help to fix the issue, also some staff don't speak English at all, 2 days receptionist didn't speak a word. First night no duvet, so night was really cold. Place could be better with a little of care.