The George Penang by The Crest Collection

Ulasan The George Penang by The Crest Collection

The George Penang by The Crest Collection

138, Jln Penang, George Town, Penang, 10100, MalaysiaLihat Detail Hotel
The George Penang by The Crest Collection
The George Penang by The Crest CollectionThe George Penang by The Crest CollectionThe George Penang by The Crest Collection
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Kami Samakan Harga
1 malam

Ulasan Tamu tentang The George Penang by The Crest Collection

9/10
Great
416 ulasan
Ulasan terverifikasi
Location9.2
Amenities8.8
Service8.8
Cleanliness9.1
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All reviews(416)
Positive reviews(392)
Reviews with photos/video(157)
Convenient location(52)
Located downtown(23)
Average sound insulation(21)
Well designed(17)
Large rooms(16)
Well decorated(14)
Tasty food(11)
Negative reviews(24)
Ho Tom
Deluxe King Room
Check-in Feb 2025
Solo travelers
11 ulasan
10.0/10
Outstanding
Diposting pada 21 Mar 2025
Quiet hotel with big room and great breakfast. Most importantly, it’s not crowded with guests at breakfast and restaurants. The Japanese toilet bowl is like the ones in the Japanese hotels. Near many food outlets and just use grab to move around.
6/15
Tanggapan dari Properti: 5PerfectSurroundings 5Amenities 5Cleanliness 5Service 5Quiet hotel with big room and great breakfast. Most importantly, it’s not crowded with guests at breakfast and restaurants. The Japanese toilet bowl is like the ones in the Japanese hotels. Near many food outlets and just use grab to move around.
CMom22
Deluxe Twin Room
Check-in Feb 2025
Family
1 ulasan
9.0/10
Great
Diposting pada 24 Mar 2025
We encountered a cockroach crawling across the room upon entering, which was quite off-putting. Since we checked in late, we decided not to change rooms, as the alternative offered was farther away and less convenient for our children. Additionally, the shower room wall had visible mold, as shown in the photo. On the positive side, the staff were friendly and attentive, and the hotel’s central location made it easy to reach various places affordably via Grab. However, for a 5-star hotel, hygiene issues like this should not be a concern.
Tanggapan dari Properti: Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered upon check-in. Please rest assured that we take hygiene and cleanliness very seriously, and we will address the issues with the cockroach and mold immediately to ensure they do not recur.We're pleased to hear that our central location and the friendliness of our staff contributed positively to your stay. Your comments are invaluable to us as we strive to maintain a high standard of service and guest experience.If you choose to stay with us again, we will make every effort to provide you with a more comfortable and enjoyable experience.
min.C
Pearl Suite With Balcony
Check-in Feb 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 22 Mar 2025
This is our 2nd time staying in this hotel. The location is good. Customer services stuff is also very friendly. Room cleaning did a good job. Will sure come back again. Beside the hotel there is a Emily cafe very nice place with yummy cake and pastry.
Tanggapan dari Properti: Thank you for choosing to stay with us once again and for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay and that our convenient location, friendly staff, and attentive housekeeping met your expectations.It's wonderful that you also had the chance to visit Emily Cafe nearby — it sounds delightful! We are pleased that your experience with us encourages you to return, and we look forward to welcoming you back for another memorable stay.
YASHINII STEVEN
Executive Deluxe Twin Room
Check-in Feb 2025
Couples
35 ulasan
10.0/10
Outstanding
Diposting pada 20 Mar 2025
It was my Boyfriends Birthday. He was happy with the room. Room was clean super clean. Amenities was top notch. Highly recomended. But rooms was not worth the price actually. Other than price all was okay
Tanggapan dari Properti: Thank you for choosing to celebrate such a special occasion with us! We're delighted to hear that your boyfriend had a memorable birthday and appreciated the cleanliness and top-notch amenities of the room.We understand your feedback regarding the room pricing and assure you that we continuously review our rates to ensure a balance between quality and value. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for more memorable moments in the future.
Claudia
Deluxe Twin Room
Check-in Feb 2025
Travel with friends
3 ulasan
9.0/10
Great
Diposting pada 19 Mar 2025
Hotel quite new and well location. All good onsite though I was crossed that no one replied to my request and inquiries weeks before my trip.
Tanggapan dari Properti: Thank you for your valuable feedback and for rating us positively in most aspects. We are glad to hear that you found our hotel new and well-located, and that our surroundings and cleanliness met your expectations.However, we sincerely apologize for not responding to your inquiries before your trip. This is not the level of service we aim to provide, and we will review our communication process to ensure better responsiveness moving forward.We hope to have the chance to welcome you back and provide you with a seamless experience in the future.
Anonymous User
Pearl Suite Without Balcony
Check-in Jan 2025
Couples
6 ulasan
9.5/10
Amazing
Diposting pada 24 Feb 2025
Great location, easily walkable to various tourist spots/local destinations for food, leisure, shops etc. There’s also a ban heang conveniently located across the hotel (5 minutes walk). Those who are into clubs, there’s also one just downstairs the hotel - midnight black.
Tanggapan dari Properti: Thank you for your wonderful review. We are pleased to hear that you enjoyed our prime location, which provides easy access to local attractions, dining, and shopping. We appreciate your feedback and look forward to welcoming you again in the future.
Guest User
Deluxe King Room
Check-in Feb 2025
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 31 Mar 2025
Clean room, friendly staff, and great location. Enjoyed my stay!
Tanggapan dari Properti: Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed your stay, found our rooms clean, and appreciated our friendly staff and great location.We look forward to welcoming you back for another fantastic experience at The George Penang!
Alicia67
Deluxe King Room
Check-in Jan 2025
Couples
9 ulasan
8.0/10
Very Good
Diposting pada 27 Feb 2025
Helpful and smooth check in. Complimented Nonya hi tea portion are small.
Tanggapan dari Properti: Thank you for sharing your experience with us. We’re delighted to hear that you had a smooth check-in and appreciated our service. Your feedback regarding the Nonya hi-tea portion is valuable, and we will certainly take it into consideration for future improvements.We hope to welcome you back again soon for an even better experience!
Anonymous User
Executive Deluxe King Room
Check-in Des 2024
Business travelers
22 ulasan
10.0/10
Outstanding
Diposting pada 14 Jan 2025
First time here, even though corridors outside the room were quite narrow, everything else was okay. A minus point would be The sound proofing isnt that great, you can hear your neighbours TV and people walking outside. so if you need a quiet good rest i’d suggest getting the higher tiered room. Free drinks and snacks in a clean tidy room. Everything you could ask for in a hotel. Will come back again.
Tanggapan dari Properti: Thank you for taking the time to share your feedback! We're glad to hear that you had an overall positive experience with the clean and tidy room, as well as the complimentary drinks and snacks. We truly appreciate your comments regarding the soundproofing, and we will certainly look into ways to improve this for a more peaceful stay.We’re grateful for your understanding and are excited to welcome you back on your next visit. If you need anything special for a quieter experience, feel free to reach out, and we’ll do our best to accommodate you.
JJ TRAVEL
Pearl Suite Without Balcony
Check-in Nov 2024
Family
14 ulasan
10.0/10
Outstanding
Diposting pada 28 Des 2024
George Hotel is very good and exellcent hotel with welcome drinks. Family room with balcony and free of charge snacks and drinks. Good location for shopping and near restaurant. clean swimming pool and yummy breakfast buffet. very happy living with George hotel.
6/8
Tanggapan dari Properti: Thank you for your feedback! We're glad to hear that you had an overall positive experience with us. We appreciate your comments regarding the swimming pool and will take them into consideration for future improvements.We hope to welcome you back soon for another enjoyable stay!
Azhar
Pearl Suite With Balcony
Check-in Nov 2024
Solo travelers
6 ulasan
7.0/10
Diposting pada 16 Des 2024
Perfect location right smack in the middle of town opp Line Clear Nasi Kandar. Beautiful interior and tasteful design. However, staff was not as hospitable and warm as I expected. Before going to bed, to my horror, I discovered some stains on the bedsheet. Didn't want to bring up to staff as it was already late. Hope they changed the sheets after every guest.
Tanggapan dari Properti: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our prime location, beautiful interior, and tasteful design. It’s always wonderful to know that our guests appreciate these aspects of their stay.However, we sincerely apologize for the issues you faced with the staff's hospitality and the cleanliness of the bed linens. Please rest assured that we take such concerns very seriously. Our housekeeping team is typically committed to maintaining the highest standards, and we will address this matter to ensure that all linens are thoroughly inspected and changed after each guest.We hope you’ll consider staying with us again, and we look forward to providing you with a more enjoyable experience in the future.
Glim55
Executive Deluxe King Room
Check-in Des 2024
Solo travelers
10 ulasan
9.5/10
Amazing
Diposting pada 22 Jan 2025
Great hôtel, friendly staff. Very clean rooms.
6/12
Tanggapan dari Properti: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay at The George Penang. Our team works hard to ensure a welcoming and clean environment for our guests, and we’re happy to know it made a positive impact. We look forward to hosting you again soon!
Guest User
Deluxe King Room
Check-in Okt 2024
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 11 Nov 2024
Very nice heritage/cultural feel hotel. Room is very spacious and beds are comfy. Very clean and the toilets are pretty spacious. Able to walk from hotel to Kimberly street to get some local delicacy! Recommended to stay!
Tanggapan dari Properti: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the heritage and cultural feel of The George Penang, as well as the spacious rooms, comfy beds, and clean facilities. It’s also great to know that you had a chance to explore Kimberly Street and try some of the local delicacies – Penang is truly a food lover’s paradise!We greatly appreciate your recommendation and hope to welcome you back for another memorable stay. If there’s anything we can assist you with for your next visit, please don’t hesitate to reach out. Safe travels, and we look forward to hosting you again soon!
Trina83
Deluxe King Room
Check-in Sep 2024
Family
17 ulasan
8.5/10
Very Good
Diposting pada 2 Nov 2024
The hotel had a relaxing atmosphere with a serene pool area. I loved unwinding at the gym after a long day. Good location with walking distance to food places. But, check in & check out is slow. Breakfast not to suggest to taken because no variety food.. just so so only. Room it was cleans and stylist. Staff not friendly 😅🌸😃🏩
Tanggapan dari Properti: Thank you for your feedback! We’re glad to hear you enjoyed the relaxing atmosphere, serene pool area, and the convenience of our location. It’s great that you found the gym to be a nice way to unwind after a long day.However, we apologize for the slow check-in and check-out process, as well as the limited breakfast variety. Your comments about the staff not being as friendly as expected are concerning, and we’ll be addressing this with our team to improve our service.Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Guest User
Pearl Suite With Balcony
Check-in Mar 2025
Couples
4 ulasan
10.0/10
Outstanding
Diposting pada 30 Apr 2025
Nice hotel in the heart of George Town. The free history lessons, mango scented lifts and clean, plastic-free drinking water are all bonuses.
Tanggapan dari Properti: Thank you for your perfect rating and for sharing such lovely feedback!We’re delighted to hear you enjoyed your stay at The George Penang and appreciated the little touches like our mango-scented lifts, clean and plastic-free drinking water, and the complimentary history insights. It's wonderful to know these details added to your experience.We look forward to welcoming you back for another memorable stay in the heart of George Town.