Ulasan Grand Park Otaru

Although it is a old hotel, you can tell by the age of the building and facilities. My husband and I feel really comfortable during our stay. The staff was nice and helpful  The room is very clean, old but very clean, which need a lot of effort put in. (unlike some other hotel looks new cause they renovated but they don’t clean and you can see dust everywhere and you know they haven’t change the item if they are not used.)

Great hotel with spacious nice traditional rooms. Overall the hotel is very spacious and has a grand ambience. Rooms offer a very nice view of the Sea and yachts. Rooms equipped with a capsule coffee machine. Shower gels and shampoo are very nice like Lemongrass and ginger. The hotel is linked to AEON mall and railway stations by passage corridor. When you arrive at otaru Chiko station instead of going to the street level, you may find the corridor on the same level with station with the sign Grand Hotel. You will pass the shopping mall hall and end up at the hotel.

Great location with beautiful & peaceful ocean views from our room. It is very convenient for being able to walk from JR Otaruchikkou station to the hotel through the shopping mall, Wing Bay Otaru, especially during winter time. Pricing is reasonable compared to other hotels in town.

Spacious comfy room with great ocean view. The housekeeping was excellent!

I'm enjoying the stunning view from my room. It's a very quiet location, conveniently situated just two stops from Otaru Station. Everything has been excellent, although the hotel does not have an onsen.

Good location and hotel is connected from Otaruchikko station. Nearby is Aeon and shopping mall. Many selection of food to choose.

Indian staff is very rude and annoying. We didn't do anything but are threathen as people from mainland. ONLY KIDS UNDER 6 CAN STAY FOR FREE!!! We booked two rooms with 2 small double beds but need to pay on arrival for our 8 years old kids as she is counted as an adult. No matter adding beds or not you still need to pay... You should state clearly child is consider adult in your policy. I booked more than 10 hotels and you are the only problem hotel🤢

It's quite disappointing because the map wasn't clear enough about the distance from the nearest train station.

Location was great! Stuff at the hotel is expensive tho…

This hotel is too old, the room size is pretty good, but everything is so dirty. I will definitely stay another property next time.

Nice stay here in the grand park otaru hotel, convenient that Aeon is just nearby.

Good location. Close to Otaru canal & connect to department store

Very nice view , reception are very helpful and speak english very well! Closed to subway only few min walk

Served by a Sri Lankan hotel staff named Dilruk. Our check in was managed professionally by him. Had a pleasant check in procedure. However, the room wasn't cleaned properly when we checked in, hair was found left beside the bathtub. Concern was raised to a trainee hotel staff on the checkout date, he just said sorry that's it. I think there will be a better way in extending apologies on this matter.