Gertie-mom
4 Maret 2023
We have been travelling around Victoria for a while and have stayed in many hotels, old and new. This one was by far the worst. It looked as if the corner of my bed had bee chewed by a dog and the plug socket was literally hanging off the wall. We arrived early but was greeted with a rude woman who used a ver abrupt manner, informing us check in is at 2. We wanted to ask a question, but she closed the door on us, again stating check in was at 2. The notice on the door states we should receive a text message about checking in, and at 1.30pm we still hadn’t. We got back around 5.30pm. Still no text about checking in. We were tired and hungry. We rang the bell on reception to ask how to check in. And a very rude woman asked if we can read the note on the door. I explained we can read it, but we have no text. She then said she sent me a text at around 3.30pm. I explained I didn’t have one. She forwarded it again. We had the same issue with milk. The rude lady said the delivery hadn’t arrived, which is clearly a lie as other reviews say the same. I wouldn’t stay here again if I were paid to do so. Terrible!
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