We booked for a two night stay in May ‘23. On our first night we were woken by being bitten on our legs under the covers and on inspection found BED BUGS! The worst thing to discover in your hotel. We looked around the bed and mattress found about 5 bugs of different sizes which means there is a considerable infestation. The next day we moved to an air bnb with a washing machine so we could sort our clothes out and hopefully not take them home with us. The worst part was the way Claudia dealt with it. She acted like it was unbelievable, insinuated that we were making it up, asked to see photographs, wanted us to show photos of the bites. When I sent her a picture of a bed bug from our bed she said she couldn’t tell if it was in her place or not. She didn’t apologise or offer a refund. We have asked multiple times for a refund for the second night but she has just ignored our messages. Bed bugs are probably unavoidable when running a hotel or bnb but you should be able to handle the situation with some grace and at the very least offer an apology and a refund! AVOID AT ALL COSTS!
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