We spent 2 days in the Hotel, where the bed were horrible, the air condition did not work in the room. we did not use our welcome drink voucher for 5 person. They mixed up our tickets to the Meditarrean pools, and they made us to buy 5 separate tickets. It was not fair, the information on the home page informed us otherwise. At the end we asked for a coffee while we were waiting for our invoice and showed them the 5 unused welcome drink vouchers but they made us to pay a coffee. I felt after all the inconvenience and the Mediterranean pool tickets for 5, would be the minimum if they offer one coffee with an apology. It is not about the coffee of course but how they made us feel… the hotel was half empty in mid July… 4star hotel with zero sence of hospitality and misinformation. Dinner is OK. Breakfast was great though.. The slides and the pools are great, safe and fun!
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