Soo Ban Ong
14 Maret 2024
The check-in took too much time, more than 30 min. The front desk can't manage to locate my booking. The service in the restaurant is good. The food is nice. However, it was not a good experience when we went to check out. They still can't locate our booking and wanted to charge the room rate to me. I showed the staff about the hotel confirmation from Trip.com, and then they decided to take the room charges away. And, the time taken for checking out is too much. Won't return in the future.
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