Sanctuary Lake Apartments

Much beyond my expectation for a holiday home. It is so comfortable and well-equipped in kitchen ware, laundry, tumble dryer, Netflix, hot bath, air conditioning, and indoor designated parking spot. I could see guests enjoying the outdoor hot spa on a winter day. It is next to the Currumbin Wildlife Sanctuary that offers hot breakfast for non-visiting guests where you eat outdoor or under cover sharing the lovely space with the free-range big birds. Lorikeet feeding is also accessible to public before entering the park. The beautiful beach is just two minute away and many good restaurants ( dine-in or drive through) and shopping malls are within less than 15 min driving distance. It is so close to the airport that it is no brainer to drive there after picking up your car at the airport. We will definitely return for our next holiday.

Good location, apar**ent we were in was good had everything we required. As we came for a family reunion/ wedding with multiple families staying at the complex. Unfortunately we had to walk on eggshells around the residents 1. Kids being approached and asked what room they are in 2. Kids told to stop splashing and playing while in pool 3. Pool rules over the top 4. Unable to utilise balcony after being texted about noise, all conversations can be heard by all in complex. 5. Being stalked and watched while using the bbq area. 6 Aircraft noise from 6 am to 11 pm, directly under flight path. 7. Not a family friendly accommodation

We booked this stay in July 2022 for the three bed ground floor unit with 1 queen and four singles and aircon. I had the booking ref and screenshot of my booking. Unfortunately when we arrived the new managers said they had no trace of my booking and we were given the top floor unit with a shrug of the shoulders and told they were fully booked. I am quite elderly and have bad knees so i found this quite difficult for the week we were there. I couldn't go to the pool as often as I would have liked as it was just too much to do all those flights of stairs several times a day. To add to this the aircon was broken when we arrived and was never fixed. This too was hard in 30 plus degrees. I did receive an email from the manager giving credit if $250 off our next stay as they don't do refunds but it was so hot my daughter in law took our grandson home early as the heat in the apar**ent was too much. This was disappointing as we had'nt seen our family in three years If you book the ground floor check before you pay for it that they have given you what you ask for. Sadly I didn't as I had faith in the booking I'd made.

So close to Currumbin Sanctuary that you can walk. Beach is just across a little bridge and the three pools are amazing. Under new management, these appar**ents have the potential to shine. Leah and John were very polite and helpful.

We made a last-minute booking for two nights so it was a case of what is still available at a reasonable price. Sanctuary Lakes had a room so I snapped it up and in hindsight, it turned out to be a good choice. A very lovely welcome from the new owners, a quiet, spacious two-bedroom apar**ent where everything worked the first time (doesn't always happen!) and time to recover from our drive from Victoria - perfect. We had to leave early the next morning so I dropped off the keys in the drop box and didn't have time to wish the new owners well for their new endeavour in person. Hope it all works out for you and thank you for your hospitality.

Apar**ents are right on the jet path into Coolangatta Airport, from 6AM till 11PM you will get the jet noise & smell of jet exhaust. Balcony overlooks the settling pond from the Currumbin bird sanctuary next door, open the door the stench is unbearable, close the door & you swelter as there is no A/C & the one ceiling fan is useless.

Pros: Eddie was wonderful; very quick to remedy any issues, and easy to reach if needed. The grounds were beautiful!! The rooms were perfect for a family of 5; enough of the necessities, and plenty of room for us all. The spa was perfect on cold days. Cons: Permanent residents made us feel very uncomfortable when using the pool/spa, or moving about the complex. There was also a gross smell coming from the ensuite drain.

Great location and garden setting, close to everything and easy to access, will stay again

We arrived late and our key was left in the safe for us. Our room was fantastic. Great location. Will happily come back!