Sambo Mambo Beach Hotel

We had a great time here and will come back if we get a chance next time we are in the country. Janette, the owner, was very friendly and helpful to me (gringo), my wife (Nicaraguan), and our friend, a Catholic school nun from San Salvador. It was low season, and we got in late, but she kept the bar open and we had a great time talking with her. She’s lived in the States as well as having grown up in ES. The view and grounds cannot be beat. It’s close to the end of the beach, so very quiet, peaceful, and safe as so much of the country is now. The chef was a great guy, came out to make sure things were right. No, it’s not cheap, but I felt things were higher quality than the norm there and the air conditioning was great. Did I mention I’m a gringo? We could only spend about a day and a half before going back to SS. I really wanted to stay longer. These negative reviews really have me scratching my head. I am sure there are huts on the beach where the locals can fry you some fish for a few dollars, but that isn’t what this is. It’s a well-appointed resort style hotel. Por favor. Anyway, there’s some peace down there you won’t get up here in the States. We appreciate the hospitality we were shown at Sambo Mambo!

Beware be-very-aware!!!! ****Read the reviews***** SUGGESTION if SAMBOMAMBO hasn't learned anything by now after reading all these horrible reviews... "FIRE THE WOMAN MANAGER!!!" This place is a complete rip off, they are robbing their customers of a pleasant experience, and overcharging clients without their permission. I left with a knot in my stomach and a sour taste in my mouth. First, I'm going to start with the extremely poor customer service on part of the woman in charge. She is completely destroying the place, as she is not communicating with the customers, she is not communicating with her employees,and she is absolutely dishonoring customer satisfaction. Her wait staff are doing upcharges to the customers accounts without their permission. When ordering items from the menu, we were told there was an item unavailable after we already ordered it, when we attempted to make an adjus**ent the waiter informed us that we could not as a similar item was already being fired in the kitchen without our approval. The waiter informed us that we could speak with the woman in charge, she just completely brushed us off and did not hear what we had to say, she advised No changes at this point . I've worked in the restaurant industry for a long time of my young life and working with computers you can delete/modify orders especially when there is an inconvenience or discrepancy with an item availability. This woman that's in charge doesn't want to hear what you or her employees have to say, when honest issues are brought up. Unfortunately, in her establishment, her customers pay the ultimate price. See for yourself I've attached the menu, prices are through the roof, the portions of food don't match the price value of the food,food availability isn't established and similar items are fired in the kitchen without customer permission. You will either end up leaving hungry, requesting more, or leave extremely upset because as a customer your issues weren't addressed or handled appropriately as you were left reaping the consequences of poor management. She could care less about making changes and more positive experiences for her customers. Good luck, take this as a warning and your feast elsewhere. And as a small business owner I would never treat or handle my customers and employees this way. Honestly, this whole experience during Valentine's Day or any day for that matter makes me so angry inside, this woman can do so much more to make her customers happy, wth is she in business for.

Food is not that great, and it is expensive just give an idea, 4 oz cup of black coffee is $2.50! In El Salvador that’s too much. A small fried fish, rice and bit of salad, $18.00 US dollars.

I stayed for one night. To be totally objective so these local hotels are able to improve to better standards.. this hotel needs a lot of improvement with the basic infrastructure in the room - it is very dated, and stains everywhere in the ceiling and everywhere. In the bathroom, the water facet is broken. There is no breakfast menu, only the local breakfast that is available as they are included in your room. They also charge you for extra black coffee.. There was some kind of karaoke happening at the pool area, and it was really loud where you couldnt rest in your room at all. One thing positive was the immediate response the front desk gives you when reached out for this noise, they immediately responded and quietened them down. Otherwise, everything was very average or below.

The information online offered a 'partial view' of the ocean, which was false. There are NO rooms that offer any view of the beach/ocean. I made a reservation but when I arrived, was told it didn't exist...but they were able to 'find' the reservation the next day - after charging me twice. They also argued with me about both fees..I had to dispute both. do not stay here!! also NO HOT WATER!! and the pool was disgusting

Property it’s good but bathrooms need maintenance shower door terrible,it’s was hard to opened always get stuck and water running out the shower ,chandeliers terrible location because the Ac unit blows and nosy and you never stop listening the chandeliers noise

The property is well kept and nicely landscaped. The hotel restaurant is right in front of the beach. The food is excellent and the staff is attentive. The management is great and made our stay very pleasant.

They need carts in the Monterey airport to be able to put the logged

We have to wait like 1 hour for dinner.