Ntak: Sz19000364, Budapest, Krisztina krt. 41-43, District I-Varkerulet, Budapest, Pest, 1013, HungaryLihat Detail Hotel
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1 malam
Ulasan Tamu tentang Mercure Budapest Castle Hill
8.6/10
Luar Biasa
95 ulasan
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Ulasan terverifikasi
Lokasi8.5
Fasilitas8.5
Layanan8.7
Kebersihan8.8
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Semua ulasan(95)
Ulasan positif(91)
Ulasan dengan foto/video(25)
Mudah kemana saja(23)
Kamar sangat bagus(17)
Dekat stasiun MRT(14)
Fasilitas sangat baik(9)
Pemandangan indah(8)
Cocok untuk pecinta belanja(7)
Resepsionis sangat ramah(6)
Lingkungan mewah(5)
Buruk(4)
-Nancy-
Superior Double Room
Check-in Mar 2025
Pasangan
6 ulasan
7.0/10
Diposting pada 6 Mei 2025
Overall, our stay at the Mercure Budapest Castle Hill Hotel was okay as there were some areas that could be improved. The hotel front area had a warm and inviting ambience, which was nice.
Upon arrival, we requested a top-floor room, but the staff recommended keeping our current room as it offered a better view. We appreciated their insight and decided to stay where we were. The hotel’s location was decent—about a 20–30 minute walk to the city area, making it manageable.
The bedroom itself was spacious and comfortable, providing plenty of room to relax. However, the bathroom and toilet were quite small, which made them feel a bit cramped. Additionally, while the room was clean, the bathroom was less so. We noticed hair left behind, and there was little to no body wash gel provided. The towels were dirty upon arrival, requiring us to request new ones on the first day.
One frustrating experience was with the housekeeping staff. On our second morning, we wanted to sleep in, but were interrupted twice—once at 10 AM and again at 11 AM—by a cleaner knocking to check when we would be leaving. When I confirmed that the checkout time was indeed 12 noon, I didn’t understand why they felt the need to rush us out. It felt unnecessary and a bit intrusive.
Despite these issues, our stay was generally fine. If the hotel could improve housekeeping efficiency, ensure cleaner bathrooms and amenities, and provide a bit more space in the bathroom area, it would be an even better experience.
Terjemahkan
6/7
Tanggapan dari Properti: Dear Nancy,Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. We are pleased to hear that you found the ambience inviting and appreciated the spaciousness of your room, along with the helpfulness of our staff regarding your room choice. However, we sincerely apologize for the inconveniences you experienced. Cleanliness is a priority for us, and we regret that your bathroom did not meet our standards upon your arrival. Your comments regarding the towels and body wash gel have been noted, and we will ensure that our housekeeping team is reminded of the importance of thorough preparation.We also understand your concern regarding the timing of housekeeping visits and appreciate your feedback on this matter. Our aim is to provide a comfortable experience for all our guests, and we will review our procedures to enhance this aspect of our service.Thank you for your valuable insights, as they help us improve. We hope to welcome you back in the future for an even better stay.Best regards,Eszter TassiFront Office Supervisor
Tamu
Kamar Superior Twin
Check-in Mar 2025
Sendiri
2 ulasan
7.0/10
Diposting pada 22 Apr 2025
For paying more than $100 Euros a night I would have expected to have air conditioning in the room it was ineffective. Staff said they could open a window. I did not expect this. I expect better.!!
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your feedback. We regret that the air conditioning did not meet your expectations and appreciate your comments regarding our staff's assistance with room comfort. Your insights are invaluable in helping us improve our services.Best regards,Henriette Viglasi-VinczeDeputy General Manager
Pengguna Anonim
Superior Double Room
Check-in Apr 2024
Bisnis
13 ulasan
9.5/10
Menakjubkan
Diposting pada 4 Jun 2024
Was given a room with park view which was nice. Conveniently located near the metro station and there is a tram stop so its pretty easy to get around. Decent breakfast but will be better if they can change the food once in a while.
Terjemahkan
Tamu
Kamar Superior dengan Sofa(queen bed)
Check-in Nov 2024
Pasangan
4 ulasan
10.0/10
Fantastis
Diposting pada 31 Des 2024
Very nice hotel near train station, helpful staff and clean room
Terjemahkan
Tamu
Kamar Superior dengan Sofa(queen bed)
Check-in Mei 2024
Bisnis
47 ulasan
10.0/10
Fantastis
Diposting pada 21 Agt 2024
I like this hotel, very good location and very nice staff. I will stay here agin next time.
Terjemahkan
Ntppst
Superior Double Room
Check-in Nov 2024
Pasangan
4 ulasan
7.5/10
Diposting pada 5 Mar 2025
I dont like the location that much
Terjemahkan
Tanggapan dari Properti: Dear Ntppst,Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback concerning our location and understand that it may not have met your expectations. Your comments are valuable to us as we strive to enhance our guests' experiences.Sincerely,Henriette Viglasi-VinczeDeputy General Manager
Ron
Superior Double Room
Check-in Jul 2023
Sendiri
21 ulasan
10.0/10
Fantastis
Diposting pada 30 Agt 2023
Really nice place, metro to city centre 5mins around the corner, good breakfast, they can control the weather, full marks.
Terjemahkan
Tamu
Kamar Superior dengan Sofa(queen bed)
Check-in Apr 2024
Sendiri
3 ulasan
9.5/10
Menakjubkan
Diposting pada 21 Mei 2024
The location is really convienent.
Terjemahkan
Harry Basnett
Superior Double Room
Check-in Jun 2023
Bepergian dengan teman
21 ulasan
6.5/10
Diposting pada 4 Agt 2023
Hotel was ok, quite near the castle but far away from everything else.
Terjemahkan
Mui Lian
Check-in Agt 2022
Pasangan
15 ulasan
10.0/10
Fantastis
Diposting pada 18 Nov 2022
Great location, yummy breakfast, friendly staffs, easy to access, strongly recommend.
Terjemahkan
Tamu
Check-in Jan 2023
Pasangan
10 ulasan
10.0/10
Fantastis
Diposting pada 6 Mar 2023
Amazing location
Terjemahkan
Zeynepay37
Kamar Superior Twin
Check-in Apr 2025
Sendiri
11 ulasan
2.0/10
Diposting pada 2 Jun 2025
Hiç beğenmedim iki otel karışık sabah kahvaltı savaş alanı gibi çeşit hiç yok odalar hapishane gibi dar ve basık
Terjemahkan
Tanggapan dari Properti: Sayın Zeynepay37,Yorumlarınız için teşekkür ederiz. Kahvaltı deneyiminiz ve odalarla ilgili hislerinizi duyduğumuza üzüldük. Misafirlerimizin konforunu önemsiyoruz ve belirttiğiniz konuları değerlendireceğiz.Saygılarımızla,Henriette Viglasi-VinczeDeputy General Manager
Tanggapan dari Properti: Dear Guest,Thank you very much for your high praise of our hotel! We are delighted to hear that you enjoyed our location, facilities, and breakfast. We look forward to your next visit and wish you all the best!Sincerely, Eszter TassiFront Office Supervisor