DoubleTree by Hilton Breckenridge

The property is undergoing remodeling. The remodeled area are beautiful. However, there are areas where you walk through a construction area. They charged $45.00/day/car to park your car in their garage. An additional fee that I was not expecting. Boo! There are no coat hangers in the room or coat rack. If you are expecting to hang your sport jackets, dresses, coats, pants up... don't expect it. The room lacked luggage carts or luggage table to put your bag on, so you had to leave your bag on the floor to access clothing. Lastly, the room didn't have a microwave oven to warm up drinks or food.

Pros: friendly staff, big, clean rooms, close to ski lift. Cons: $45 a night for parking, indoor parking gets full quickly and must park in overflow across street, $28 low quality continental breakfast, no hot water for an entire day, no gym, no on-site hot tub (must exchange room key and walk across street), hot tub closes at 8pm (usually other hotels do 10 or 11), weird loud noise like an AC unit trying to start throughout the day and night, and paper thin walls (kids yelling and crying at 4am on one side and music playing past midnight on the other), ongoing renovation.

We liked the location and convenience of the property, however our experience with our room was not the best. My friend was walked in on by staff 3 times, indecent every time. She was upset and afraid to be alone in the room after that. We had went to the front desk about it, and they tried justifying the staff's mistake, and didn't do anything but tell us "sorry." While we were at the desk telling them about the incident, our friend had texted us from the room saying it had happened again. They said they were running low on "do not disturb" signs but did not try to accommodate us with any other options for our door. We had put a chair against the door as our last resort. Our safety latch on our door was also broken off when we arrived, and that was never acknowledged in the conversations I had with management. Our television did not work the majority of our stay. After calling the front desk (which I had to do from my own phone because the room phone also didn't work) and speaking to managers 4 different times about it during the duration of our stay, we finally got a new tv brought to us at 9pm the night before we checked out. Wayne in maintenance was very helpful and responsive to this, and apologetic about the wait. On top of that, we didn't have hot water and had to take cold showers during our stay. They told us they were unable to refund or discount any part of our stay. We just wish they would've tried harder to accommodate for the many inconveniences.

If I could give zero’s, I would. You would walk by a hand full of employees and not 1 word would be spoken. More concerned with laughing and goofing around. Had to take a magical journey to another dimension of hotel life to get to my room. 2 hotel elevator and 10 minutes of walking? I felt like I was in a slum. It smelled like febreeze covering up mold. Someone left a used tag in a chair in our room. The carpet was sticky. The bed was very well made. The concrete pad you called a mattress was a wonderful experience trying to sit up this morning. I will never return to that “resort” again. Hiltonhotels should fire every one of you except the 50ish year old black man. He worked every second he was at work. He never stopped. Give that man a raise.

Entry is at one end of hotel, but only elevator is clear at far end of hotel and is small and slow. Depending on room location you will need to trudge a couple hundred yards to elevator, wait a while then walk all the way back to room on you floor. No skis of boots allowed in hotel, concierge service available. Very nice entryway, but halls under construction, old, no ceiling, just wires and pipes. Have to walk through construction area to get to only elevator.

It was a little wonky that we had to take an elevator to 7 & then go through a hall maze to get to another elevator to get up to the 8th floor. Not sure what happened with the key, but we had a couple people try to walk into our room with their key. Parking is VERY limited!

i pay for parking for 5 days and there no room enought for the cars, so the tell me to park in front, i didnte pay for that an de snow was fallung for two days, the should tell u before you pay.

Wow. I don’t know where to start with this property. The staff was great and we’re very apologetic, as they don’t own this hotel. Looks are always deceiving when you see the nice fire out front with seating. Upon check-in, you begin to head off to no man’s land. You have to take two filthy elevators to find your room. Walking at least a quarter mile to your room, and these rooms are so old. There’s no TV to speak of, the heating was loud and inefficient. You are not able to reach the restaurant to get food, and if you do, they pick up and then you are disconnected. $45 to park, and the parking has actually two lots but you are not told that. Signs are misleading as they point to the parking lot underneath, but when you’re finding that your car is not there, you come back and take another elevator to another section and walk out to another filthy area. G sorry, can’t say enough bad stuff about this place. On the plus side, the bed was pretty comfortable. But because they only have a single blanket on your bed with a sheet covering it, the heat that they have is insufficient.

This was the worst experience I have ever had at a Hilton franchise hotel. I booked a room for 5 adults with 2 queen beds and a sofa using *******. However, upon arriving at the room, I only saw 2 queen beds. After noticing this, I went back to the front desk. A young man at the front desk was very nice by the way , and informed me that he would ask the manager to change me to a room with 2 beds and a sofa. The manager, whose name is Jonathan, responded in a very nasty way, telling me that I needed to fit the 5 adults into two beds, and if I wanted a sofa, I would need to pay extra. I explained to them that it was impossible to fit my wife and my 20, 22, and 24-year-old sons in two queen beds. Their response, without even looking at my face, was that they had seen other guests do it before. My reaction was just to laugh and tell him not to take me as a joke. The manager then left the counter, leaving me talking to the young man at the counter who didn't even know what to say. I called *******, and they quickly contacted the hotel to speak with this guy, Jonathan, who refused to change the room. At this point, *******'s customer service credited my account for the difference and took care of the problem. ******* rocks! Hilton manager, you have no idea what the word 'hospitality' means."