Eixample - 3 BR Apartment with 2 Kitchens - HOA 42133

Do more research & check out the rooms before you make the booking. The owner charges the same price for 2 different apar**ents but they are different in room sizes. The owner did not put 2 different photographs in the booking websites & it is misleading. My husband booked this apar**ent because he saw the room is big with full height gothic glass windows & bath tub. In fact they advertised for 2 units of apar**ent with the same photographs of the big unit. However upon our arrival, we were led to a smaller apar**ent. We felt cheated but too late to do anything as we had paid for it. It is an apar**ent so do not expect daily housekeeping or room cleaning services. They provide only towels, toilet papers, 2 very small bottles of shower gel & shampoo & some basic kitchen amenities like dishwashing detergent, forks, spoons, washing sponge & disposable garbage bags throughout your stay regardless how long. As we stayed for 6 days, hence we had to buy our own shower & shampoo bottles to replenish. We also bought our own bottled drinking water. The housekeeping will only start after you check out. Please beware of the check in timing which is strictly 12 noon & check out time is 11am. There is no reception as it is an apar**ent building. So we waited for the agent to come at 12 noon to pass us the door access keys & cards. The housekeeper was cleaning the room & we only could occupy it after 3pm. Imagine you have few luggage & arrived in Barcelona at early morning & cannot check in, this can be an issue. As we had a trade fair to visit hence we left our luggage inside the apar**ent while the housekeeper continued to clean the place. Fortunately there is a lift as we had 3 luggage but is mechanical. We need to open the lift doors & close them before it can operate. The lighting was dim & hardly see things clearly, I felt dusty personally maybe due to the furniture & displays. The door handles are not functioning well also. There are no usb points. Luckily we brought all our international adapters & usb chargers. The pillows were provided were foamy type & not feathers so at least we did have a better sleep. The only good point of this place is the location which is walking distance to the shopping areas & luxury brands. There are many eating places like bakeries, cafes & restaurants nearby so we were not worried about food. There are also 24 hours supermarkets nearby. It is a walkable place so we can walk beside metro & taxi. Taking taxi at this place is also very convenient. Metro is within 7-10 mins walking distance. It is a quiet area & it is quite safe neighborhood. If we have known of a second smaller unit & no daily housekeeping, we would have chosen a decent hotel instead of this apar**ent.

Do not give this disgusting, awful, company money. They may have a lovely place but it’s utterly disgusting what they stand for. I have been in a devastating accident and cannot travel, I requested a date change due to my ongoing physio & trea**ent (not even for the booking to be cancelled) as it was 2 days out of my cancellation conditions. The hotel have point blank refused. Informing me “it’s not our fault” Where has common human decency gone? I have sent my medical reports, pictures of my injuries and been told there is nothing they can do. It’s disgusting in this day being met by such vile people but what goes around will definitely come right round again. They are charging me the full cost of the holiday without even an option to change the dates for when I can fly again. Please, please stay somewhere else! There are hundreds of beautiful places in Barcelona. In a time when we should be showing flexibility, love & appreciation for what we have this place has learnt nothing! Thank you to *********** though for calling the owner numerous times to plead with them to make an exception this time to no success. Please see the level of conversations had with the owners below. Zero compassion. Zero empathy and Zero respect. Definitely, have no idea of the power of social media either.