Hotel Dengan Gym di Prefektur Kyoto, Jepang

pengalaman menginap yang menyenangkan di hotel kyoto tokyu! kamarnya bersih, luas dan stafnya sangat ramah dan baik ~ mereka menyediakan bus antar-jemput yang berangkat ke stasiun Kyoto setiap jam yang sangat membantu! Bus antar-jemput berhenti tepat di luar hotel :) Pasti akan kembali lagi!!

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Kamar Pilihan: Harmony Suite Kamar yang sangat bersih dan luas dengan tata letak yang khas, menawarkan ruang keluarga yang luas untuk pasangan atau keluarga dengan anak kecil. Bak mandi besar dan banyak cahaya alami yang masuk dari jendela besar menjadi daya tarik utama kamar ini. Lokasi: Lokasi prima. Terletak tepat di sebelah Stasiun Kyoto, hotel ini hanya 1 menit berjalan kaki dari stasiun. Staf: Semua staf sangat ramah dan memberikan dukungan terbaik yang mereka bisa saat melayani permintaan. Gajamer luar biasa! Dia membantu kami check-in dan sangat profesional serta sopan dalam segala hal. Makanan: Kami tidak memilih paket makan apa pun untuk masa inap ini. Pengalaman keseluruhan: Menginap yang sangat menyenangkan, dengan semua harapan terpenuhi seperti yang ditunjukkan pada foto dan deskripsi. Sangat direkomendasikan.

Awalnya saya memesan hotel lain, tetapi hotel itu terlalu buruk. Saya memesan hotel ini ketika saya melihatnya di menit terakhir. Ketika saya tiba di pagi hari, Tim, staf layanan pelanggan dari Hong Kong, sangat ramah dan penuh perhatian. Dia sangat profesional dan merupakan panutan di industri perhotelan. Dia membuat saya merasa seperti di rumah sendiri, sangat kontras dengan layanan hotel sebelumnya yang buruk. Saya benar-benar harus memujinya. Ketika saya check-in, saya berada di lantai tertinggi. Bagasi telah dibawa ke kamar. Semua barang di kamar sudah penuh. Detail layanannya sangat baik! Pemandian air panas hotel lumayan, tetapi ketika saya check-in setelah perjalanan, staf layanan pria di meja resepsionis pada malam hari jelas jauh lebih buruk. Tingkat layanan dan kemampuan mereka benar-benar perlu belajar dari Tim! Namun, ketika saya check-out di pagi hari, staf layanan pelanggan pria dan beberapa wanita di meja resepsionis telah meningkat secara signifikan. Mereka tersenyum, penuh perhatian dan sopan, dan berinisiatif untuk membungkuk, sangat kontras dengan sekelompok pria di malam hari. Itu membuat orang merasa sangat nyaman dan layak untuk menginap!

Hotel ini berada di lokasi yang bagus. Sekitar sepuluh menit berjalan kaki dari Stasiun Kyoto, tetapi hotel ini memiliki bus antar-jemput gratis dan menyediakan sarapan hotel ini menyediakan parkir gratis. Luas kamarnya relatif besar dibandingkan dengan hotel Jepang