Hotel 4-Star di Nagano Prefecture, Japan

Nice hotel. Karuizawa Outlet is in a walking distance. But had to take the bus to ski area. The west ski area did not open at the time we stayed. The front staff was not that freindly. No power plug adapter for borrowing. When comparing to the price, it not worth it. The good thing is the location, that’s it. Hotel breakfast was awesome, the staffs were very nice, much nicer than front staff.

Super convenient next to JR Nagano station. Hotel check in was fast and they managed to lend me a sewing kit and a small screw driver for me to open my toy to change batteries. Breakfast selection wasn’t that great with as it had few muslim friendly options. Room was big. Laundry service had to be booked in advance and we didn’t know so couldn’t do our laundry. The TV had a screen to show the amount of time remaining for the laundry machines. There was a free water dispenser but only at hotel lobby. For convenience to train station and easy access to snow monkey bus, it was still an awesome experience for us.

Excellent location, just a 5-minute walk from Matsumoto Station! Spotlessly clean and surprisingly spacious room for Japan. The free simple supper (ramen or croffle ice cream) was a nice touch. Breakfast was a highlight—delicious with a huge variety of options. Highly recommend this hotel for its convenience and value.

Excellent new hotel, very well furnished and decorated rooms. Shoes off as soon as you enter the hotel. They even have a cleaning machine at the entrance to clean the wheels of your luggage. Nice onsen, though a little small. Free popsicles and ramen for supper. Very close to Matsumoto Train station.

The food quality of the Spanish set dinner and breakfast was excellent and beyond our expectation. All the staff including front desk and restaurant were very friendly and hospitable. The location is convenient and walkable from bus station or to the shops, the rental of bicycles was included in the room rate. Many places are accessible by bicycles and kind of convenient to cycling around. The free flow drinks and snacks was a very kind gesture and face masks were very thoughtful room amenities for the dry weather. I would highly recommend this hotel and look forward to next visit soon.

Felt cheated. Was told booking includes breakfast when checked-in, but during check-out then they mentioned only 2 adults were free and I have to pay for 2 children (above 6). Also, recommended to upgrade room for bigger size. However in the bigger room, the shower and toilet area is split to the front and back of the room. Suspect that end up the usable space is not much bigger.

I very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.

The service at this hotel is excellent. From the concierge to front desk. Location is near Matsumoto station. I was directed to a multi storey hotel parking at the back of the hotel. It cost 1100 yen per day (multiple entry per day). Just exchange your parking ticket with the reception . They settle the parking fees when you check out. The hotel is rather old. Looks like you entered the 1980s zone. Rooms are renovated to some extend but I could see the wear and tear. Housekeeping a bit sloppy as the window bay area was dusty when we checked in and there was a musky smell esp the bathroom.

The room came with sofa, desk (comfortable to work!), a small kitchen with microwave and electric stove top, kettle and even a small washing machine!!! It’s like a small apartment! They also have a big bath tub and a lot of free service eg. beer, coffee, ice cream, ochatsuke. Highly recommended!!

The staffs there are super nice, they are willing to help and provide suggestions on the itinerary. Even though we are not staying for the 2nd night there, they allowed our baggages for temporary storage. Overall, the room is nice, the staffs are great, location is very convenient! Will definitely come back next time if I go to Karuizawa. Thank you

Nice hotel. Karuizawa Outlet is in a walking distance. But had to take the bus to ski area. The west ski area did not open at the time we stayed. The front staff was not that freindly. No power plug adapter for borrowing. When comparing to the price, it not worth it. The good thing is the location, that’s it. Hotel breakfast was awesome, the staffs were very nice, much nicer than front staff.

The food quality of the Spanish set dinner and breakfast was excellent and beyond our expectation. All the staff including front desk and restaurant were very friendly and hospitable. The location is convenient and walkable from bus station or to the shops, the rental of bicycles was included in the room rate. Many places are accessible by bicycles and kind of convenient to cycling around. The free flow drinks and snacks was a very kind gesture and face masks were very thoughtful room amenities for the dry weather. I would highly recommend this hotel and look forward to next visit soon.

Felt cheated. Was told booking includes breakfast when checked-in, but during check-out then they mentioned only 2 adults were free and I have to pay for 2 children (above 6). Also, recommended to upgrade room for bigger size. However in the bigger room, the shower and toilet area is split to the front and back of the room. Suspect that end up the usable space is not much bigger.

The staffs there are super nice, they are willing to help and provide suggestions on the itinerary. Even though we are not staying for the 2nd night there, they allowed our baggages for temporary storage. Overall, the room is nice, the staffs are great, location is very convenient! Will definitely come back next time if I go to Karuizawa. Thank you

This hotel is a bit remote to those not driving . But the rate is very reasonable and by taxi is short distance to everywhere near train and outlet for shopping n food . The hotel restaurant for dinner is very good with live music and cost is very reasonable with good service . But you need to do reservation in advance . There is a big supermarket a few steps away that you could buy fresh produce to cook simple meal in your room’s kitchen . The public pool is sufficient and cleanliness is fair . Overall a value for money hotel .

Location is great, free shuttle bus between station and hotel. Also easy to get to the outlet. Breakfast is highly recommended, can choose between Japanese and western one, both are delicious. Nearby is the ski park, can enjoy whole day skiing there. Onsen is great after whole day exercise, quickly relieve tiredness. Highly recommended!!

Kei Otowa Hotel is very close to the Karuizawa Shinkansen Station and has convenient transportation. The hotel has a scheduled bus to pick up guests to the station, which is a 3-minute journey and very punctual. This is the second hotel I chose to stay in on this trip. I have a good impression. The hotel is a French white building with a very European style. It is divided into the old and new building areas. The old building is being renovated. This time I stayed in the new building. The wooden staircase, the room is not too big or small, clean, and all toiletries are available. You can see the autumn scenery outside the window. There are 2 sets of breakfast to choose from, 4 different varieties of French bread and cakes, with Kei Otowa Forest's special orange and strawberry jam (available in the hotel's small shopping mall), which really surprised us foodies. It was so soft and freshly baked that it was too delicious. I remember it deeply. Breakfast was in a large restaurant. After careful observation, except for us, most of the people staying were RB people who came to Karuizawa for vacation. There is a small garden outside the hotel. The clear blue sky, fresh air, red and yellow leaves and fallen leaves are so beautiful that I can't express them in words. The hotel service is also good. If you ask about the restaurant, they will lead you in person. Turn left from the gate to the station, and turn right to go to Karuizawa Old Street, where there are various shopping stores and food stores. There is also a small road behind that is a rich area. The names of the villas are written on the door, but they are all empty. It is said that Karuizawa is the back garden of the rich in Japan, and it is true. We walked for more than 1 kilometer in the morning. The environment was very quiet and the air was excellent. I will stay in this hotel again if I have the chance.

I stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar. Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully. Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition. Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons. Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing. Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.

Met with welcoming and good service staff, start of a great 2-night stay. The breakfast, Japanese and Western were appetising. There are 2 routes to the hotel by car, both will have narrow and winding country roads at certain stretch to and from the hotel. Can be intimidating drive in the night especially when the days are short from November onwards.

The hotel is located on a remote mountain, more than ten minutes from the center. The rooms are a bit far away, but fortunately they are clean and hygienic, and the space is very sufficient. The most special thing is that you can use the small cable car to go up to the hot spring area. What is surprising is that the hot spring area has a very good environment and scenery. Beautiful, the spring water is very comfortable

Nice hotel. Karuizawa Outlet is in a walking distance. But had to take the bus to ski area. The west ski area did not open at the time we stayed. The front staff was not that freindly. No power plug adapter for borrowing. When comparing to the price, it not worth it. The good thing is the location, that’s it. Hotel breakfast was awesome, the staffs were very nice, much nicer than front staff.

The food quality of the Spanish set dinner and breakfast was excellent and beyond our expectation. All the staff including front desk and restaurant were very friendly and hospitable. The location is convenient and walkable from bus station or to the shops, the rental of bicycles was included in the room rate. Many places are accessible by bicycles and kind of convenient to cycling around. The free flow drinks and snacks was a very kind gesture and face masks were very thoughtful room amenities for the dry weather. I would highly recommend this hotel and look forward to next visit soon.

Felt cheated. Was told booking includes breakfast when checked-in, but during check-out then they mentioned only 2 adults were free and I have to pay for 2 children (above 6). Also, recommended to upgrade room for bigger size. However in the bigger room, the shower and toilet area is split to the front and back of the room. Suspect that end up the usable space is not much bigger.

The staffs there are super nice, they are willing to help and provide suggestions on the itinerary. Even though we are not staying for the 2nd night there, they allowed our baggages for temporary storage. Overall, the room is nice, the staffs are great, location is very convenient! Will definitely come back next time if I go to Karuizawa. Thank you

This hotel is a bit remote to those not driving . But the rate is very reasonable and by taxi is short distance to everywhere near train and outlet for shopping n food . The hotel restaurant for dinner is very good with live music and cost is very reasonable with good service . But you need to do reservation in advance . There is a big supermarket a few steps away that you could buy fresh produce to cook simple meal in your room’s kitchen . The public pool is sufficient and cleanliness is fair . Overall a value for money hotel .

Location is great, free shuttle bus between station and hotel. Also easy to get to the outlet. Breakfast is highly recommended, can choose between Japanese and western one, both are delicious. Nearby is the ski park, can enjoy whole day skiing there. Onsen is great after whole day exercise, quickly relieve tiredness. Highly recommended!!

Kei Otowa Hotel is very close to the Karuizawa Shinkansen Station and has convenient transportation. The hotel has a scheduled bus to pick up guests to the station, which is a 3-minute journey and very punctual. This is the second hotel I chose to stay in on this trip. I have a good impression. The hotel is a French white building with a very European style. It is divided into the old and new building areas. The old building is being renovated. This time I stayed in the new building. The wooden staircase, the room is not too big or small, clean, and all toiletries are available. You can see the autumn scenery outside the window. There are 2 sets of breakfast to choose from, 4 different varieties of French bread and cakes, with Kei Otowa Forest's special orange and strawberry jam (available in the hotel's small shopping mall), which really surprised us foodies. It was so soft and freshly baked that it was too delicious. I remember it deeply. Breakfast was in a large restaurant. After careful observation, except for us, most of the people staying were RB people who came to Karuizawa for vacation. There is a small garden outside the hotel. The clear blue sky, fresh air, red and yellow leaves and fallen leaves are so beautiful that I can't express them in words. The hotel service is also good. If you ask about the restaurant, they will lead you in person. Turn left from the gate to the station, and turn right to go to Karuizawa Old Street, where there are various shopping stores and food stores. There is also a small road behind that is a rich area. The names of the villas are written on the door, but they are all empty. It is said that Karuizawa is the back garden of the rich in Japan, and it is true. We walked for more than 1 kilometer in the morning. The environment was very quiet and the air was excellent. I will stay in this hotel again if I have the chance.

I stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar. Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully. Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition. Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons. Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing. Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.

Met with welcoming and good service staff, start of a great 2-night stay. The breakfast, Japanese and Western were appetising. There are 2 routes to the hotel by car, both will have narrow and winding country roads at certain stretch to and from the hotel. Can be intimidating drive in the night especially when the days are short from November onwards.

The hotel is located on a remote mountain, more than ten minutes from the center. The rooms are a bit far away, but fortunately they are clean and hygienic, and the space is very sufficient. The most special thing is that you can use the small cable car to go up to the hot spring area. What is surprising is that the hot spring area has a very good environment and scenery. Beautiful, the spring water is very comfortable

Excellent location, just a 5-minute walk from Matsumoto Station! Spotlessly clean and surprisingly spacious room for Japan. The free simple supper (ramen or croffle ice cream) was a nice touch. Breakfast was a highlight—delicious with a huge variety of options. Highly recommend this hotel for its convenience and value.

Excellent new hotel, very well furnished and decorated rooms. Shoes off as soon as you enter the hotel. They even have a cleaning machine at the entrance to clean the wheels of your luggage. Nice onsen, though a little small. Free popsicles and ramen for supper. Very close to Matsumoto Train station.

The service at this hotel is excellent. From the concierge to front desk. Location is near Matsumoto station. I was directed to a multi storey hotel parking at the back of the hotel. It cost 1100 yen per day (multiple entry per day). Just exchange your parking ticket with the reception . They settle the parking fees when you check out. The hotel is rather old. Looks like you entered the 1980s zone. Rooms are renovated to some extend but I could see the wear and tear. Housekeeping a bit sloppy as the window bay area was dusty when we checked in and there was a musky smell esp the bathroom.

The room came with sofa, desk (comfortable to work!), a small kitchen with microwave and electric stove top, kettle and even a small washing machine!!! It’s like a small apartment! They also have a big bath tub and a lot of free service eg. beer, coffee, ice cream, ochatsuke. Highly recommended!!

The hotel's decoration is very stylish, and just sitting in the lounge is a pleasure. However, the room is too small. Only the window itself, which is used as a seating area, can barely open the suitcase, so the entire suitcase needs to be carried across all the beds. The cleanliness of the room also needs to be improved. You can see the eye shadow left by the previous tenant on the carpet. However, at this price, you can use a bathhouse and it is within walking distance of Matsumoto Castle, so it is considered acceptable.

The staff were very welcoming and friendly and helpful. Both dinner and breakfast had amazing food. The onsen bath were great after a long day of hiking. The room was specious and clean, and the futon beds were very comfortable.

Amazing!!! Will definitely come back in the future...room rates are pricey but you get what you paid for. Food was like dining in a Michelin star restaurant. They have different types of onsen to suit your needs, from spacious onsen bath to deep bath and bed type bath.

Lived the best hotel in Japan. The place is small, but the layout is exquisite. Careful staff service. Carry your luggage to the room and explain each dish of dinner carefully. Indoor hot springs are arranged for men and women to change the hot spring room. Try two different arrangements. Dinner and breakfast are super good. The room was also very clean and comfortable. Especially recommended.