Hotel Bintang 3 di California, Amerika Serikat

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

All great and very friendly staff. Only major downside is noise. People walking on floors above and in the hallway are very audible. The fridge is also in the same space as the bed and when it goes into cooling cycles it's extremely loud in the middle of the night.

Lingkungan tenang dan nyaman menuju bandara. Terdapat shuttle bus, yang merupakan pilihan yang baik untuk penerbangan lanjutan. Lingkungan tenang dan nyaman menuju bandara. Terdapat shuttle bus, yang merupakan pilihan yang baik untuk penerbangan lanjutan. Lingkungan tenang dan nyaman menuju bandara. Terdapat shuttle bus, yang merupakan pilihan yang baik untuk penerbangan lanjutan.

Lokasi bagus, harga luar biasa, pelayanan buruk. Resepsionis (pria India dari Gujarat) sangat kasar dan tidak sopan. Dia seharusnya dipecat. Saya menginap di sini beberapa hari, lalu tiba-tiba dia bilang tidak akan mengizinkan saya menginap lagi. Dia tidak memberikan penjelasan apa pun, lalu mulai meninggikan suaranya dan mengancam akan memanggil polisi. Hostelnya sendiri lumayan, tetapi resepsionis India yang pemarah ini membuat saya menyesal pernah memesan kamar di sana. Dia seharusnya dipecat dan tidak pernah diberi pekerjaan yang mengharuskan saya berinteraksi dengan orang lain.

非常好！下次有機會再住

Good location, good service but breakfast buffet not ready...got breakfast box instead.....

The promised 'every half hour' airport shuttle was nonexistent; I waited for almost an hour and ultimately had to call the hotel to request pickup. More troubling was the clear difference in staff hospitality: employees were friendly only toward Bonvoy members and treated guests who booked via third-party services (such as Trip.com) with indifference or coldness

This hotel is not convenient from the airport. There is no shuttle bus from the airport. We saw a fake review that said there is a shuttle bus. it's so bad! Ctrip should not allow such a review!! When we realised that there is no shuttle bus from the airport, we called an Uber from the airport to go to the hotel. Each way the Uber cost 46 dollars (without tip). Even though the hotel is not very far from the airport. We don't know why it's so expensive. So we paid 100 dollars just to from and to the airport. We are not happy about it :( So don't stay at this hotel if you are going from the airport. Don't make the same mistake we did and waste your money.