Hotel Bintang 5 di Shanxi, China

Receptionist very well versed and prompt service about my cancellation and re booking of room night due to unforseen circumstances. Please make sure you locked your room when you are in the room due to the the room design of toilet with clear glass door and situated at the entrance of the room. Cleanliness needs improvement and we are unlucky to have a room with air conditioning problem.

The staff upgraded us to a suite room upon check-in. Also provided daily fruit platter and 梨汤. Supper of 刀削面，egg and warm milk was great! Special commendation to 郭六女 for good service. Parking convenient.

Unfortunately, the overall stay was not great. When we booked the hotel, we specifically requested a non-smoking room, which is essential for us because of health issues. After double confirming with the hotel that they have non-smoking rooms (based on the website, all rooms are non smoking), we paid for our booking. However, shortly after, they informed us that smoking in hotel rooms is common and unavoidable in Taiyuan. We felt deceived into making the payment and realized we were stuck with this accommodation for our 7-day stay. Upon checking in, we had to request a room change due to a strong smoke smell in the original room. The second room was better and the hotel staff was nice enough to provide an air purifier. Throughout our entire stay, people were smoking in the elevator, lobby, and even at the dinner table. If we had known this beforehand, we would have reconsidered staying here. For a 5-star hotel, it did not meet our expectations, and unfortunately, we paid far too much for this experience. The only highlight of our stay was the hotel staff. They were always friendly, helpful, and did their very best to serve the guests, which made our trip a bit more enjoyable. We thank them for their excellent service.

I had a wonderful experience staying at the Grand Metropark Wanshi Hotel. The hotel offers great comfort at an affordable price, complete with a bathtub in the room. I playfully requested flower decorations on the bed, honeymoon-style—and to my surprise, the hotel fulfilled the request for free! My wife was ecstatic, and I was genuinely impressed by their willingness to go the extra mile. The breakfast and lunch were delicious, with halal food options available. The hotel is in a convenient location, with easy access to various destinations. There's even a Bank of China next door, perfect for foreign currency exchange or cash withdrawals. Across the hotel, you'll find Ming Supermarket, which offers snacks at very low prices—great for souvenirs. There are also plenty of halal food vendors, including a Muslim-run lamb skewer stall and other street snacks, so you'll never go hungry. While the hotel staff's English skills are limited, communication was smooth using Google Translate. The front desk even taught me how to order food online using *******. A highlight of our stay was their delivery robot, which brought food from the lobby directly to our room. It was impressive and fun to experience! I highly recommend Grand Metropark Wanshi Hotel for travelers seeking a delightful, hassle-free stay in Taiyuan. Their warm service and thoughtful amenities made our trip unforgettable.

The hotel is in a good location and the front desk staff are very friendly and helpful. They allowed me to check in very early. The only complaint I have is the air-cond in the room. I set the temperature to be 18 but the room temperature maintained at 24-26 throughout the night.