Hotel Dengan sarapan di Alabama, Amerika Serikat

Great location for our soccer tournament. Room was clean but one of the ladies at the front desk was rude to me both times I had to interact with her.

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

The Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett

We wanted to stay in Irondale rather than Birmingham and although this property didn't have great or CURRENT reviews,the description said that it was renovated in 2024 and no other property had a better review. It was indeed updated in some areas and our room was very nicely appointed with new upholstery and modern furniture but it was not clean. There was a layer of dust (construction?) on EVERYTHING and long, dark hairs on the bathroom floor. The window glass was filthy. The freezer was so in need of defrosting that the door would not shut and we were unable to refreeze our flat ice packs. I would guess that no one has stayed in the room since the renovation and the room had not received a post-construction cleaning. The elevator was very dirty,noisy, and a bit scary to ride to the 4th floor. The regular clientele is obviously traveling construction workers. Staff was very friendly but unprofessional.

The place really needs to be gutted and rebuilt!! The tub corners were really filthy!! It was like baked in dirt!! Looks like they may need a chisel to remove the dirt stuck to the tub corners!! Thank goodness I always bring my own shower flip flops !! They didn’t even have bath towels just hand towels and one of the wash cloths was not even white anymore ( that really should have been trashed!! ) Thank goodness I also bring my own towels ! The carpet was so stained the room smells horrible!! The elevator was so dirty and dingy!!  And to think they charged me $225 for the night !! It’s good I was just passing through and it was a last minute trip and I didn’t have to stay but less than 12 hours!! I would never go back to that hotel again and unfortunately they make all other hotels that carry the same name look bad!!