Hotel 3-Star di Kilimanjaro, Tanzania

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

No matter the environment and service are absolutely first-class, it is especially suitable for special planes, and the pick-up service is also very considerate. We needed medical services during our trip, and the hotel also helped to contact medical institutions.The whole process exceeded our expectations.

It was a nice place which felt like a home, nice and big and even had a nice lounge to chill and watch tv. They made yummy food and was just what we need after our safari. Only 15 mins away from Kilimanjaro airport

Das WC sollte repariert werden. Zimmer 337. Ansonsten Preis-Leistung gut. Frühstück gut.

Great little hotel in a quiet, non-polluted part of Moshi (the air and noise in Moshi city center are not good). Breakfast was included with the inexpensive price. It's a good value!

I thought it was a new homestay, but it should have been in operation for a while. The facilities in the room are in the style of the guest house in the 90s. The clock is bad, the mirror is facing the bed, and there is no charging socket at the bedside. The water in the bathroom is unstable, hot and cold, not drained, no elevator, and the waiter drags the luggage up to the second floor. The restaurant is slow to eat, and there are no other choices around. Anyway, it is OK to stay for a few hours. The waiters are very warm and friendly, the public location is very good, the price is particularly good in the local area, can not ask for too much.

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

Das WC sollte repariert werden. Zimmer 337. Ansonsten Preis-Leistung gut. Frühstück gut.

Great little hotel in a quiet, non-polluted part of Moshi (the air and noise in Moshi city center are not good). Breakfast was included with the inexpensive price. It's a good value!

I thought it was a new homestay, but it should have been in operation for a while. The facilities in the room are in the style of the guest house in the 90s. The clock is bad, the mirror is facing the bed, and there is no charging socket at the bedside. The water in the bathroom is unstable, hot and cold, not drained, no elevator, and the waiter drags the luggage up to the second floor. The restaurant is slow to eat, and there are no other choices around. Anyway, it is OK to stay for a few hours. The waiters are very warm and friendly, the public location is very good, the price is particularly good in the local area, can not ask for too much.

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

Das WC sollte repariert werden. Zimmer 337. Ansonsten Preis-Leistung gut. Frühstück gut.

Great little hotel in a quiet, non-polluted part of Moshi (the air and noise in Moshi city center are not good). Breakfast was included with the inexpensive price. It's a good value!

I thought it was a new homestay, but it should have been in operation for a while. The facilities in the room are in the style of the guest house in the 90s. The clock is bad, the mirror is facing the bed, and there is no charging socket at the bedside. The water in the bathroom is unstable, hot and cold, not drained, no elevator, and the waiter drags the luggage up to the second floor. The restaurant is slow to eat, and there are no other choices around. Anyway, it is OK to stay for a few hours. The waiters are very warm and friendly, the public location is very good, the price is particularly good in the local area, can not ask for too much.

I arrived at The Better Inn Hostel on September 1st. & plan to remain here indefinitely due to the outstanding quality of this environment! Amos Lufumbilo, The Managing Director who is a man of the utmost integrity & his wonderful Assistant, Issa Hamisi facilitate this spectacular Hostel & also offer many tours at highly reasonable prices! I was first greeted at the gate by Borealis, a most friendly employee who’s BEST attribute is her attention to Customer Service & superb efficiency assisting Tourists with anything imaginable! The sensational Chef, Danny has attended school specifically for preparing gourmet meals ranging from their complimentary Breakfast to a varied menu for lunch & dinner = quite impressive! Moses is a superb Gardener as well as maintaining the Hostel Compounds exquisite grounds! He also assists with Housekeeping Duties & if needed helps in the kitchen! Noela, prides herself in keeping immaculately clean Guest Rooms & full bathrooms with flush toilets, hot showers & a sink area. The mosquito nets are carefully draped like a canopy over each King Sized Bed with white sheets, pillows & a cozy blanket. A plush towel is provided daily or as often as a Guest chooses! Noela is also available to wash Guests clothing for a very reasonable rate. There is also a comfortable 2-seater settee to enjoy reading, writing, etc. & a nice sized end table to accommodate Tourists various belongings + hooks on the back of the door to hang clothing. The four thatched Huts provide areas to relax, read or converse with other Guests. The biggest Hut has a Bar Area with a variety of cold soft drinks, & beer, a big kitchen, 2 large dining tables complete with table cloths & a lovely sitting area with a large flat screen T.V. So far, I have gone on a fun Bike Tour in a beautiful Sugarcane Plantation with my own personal guide, an incredible weekend at The Osillgilai Maasai Lodge, a booked week in Zanzibar with an ocean front Bungalow for Christmas & an upcoming Safari being planned! My main goal for staying in the Moshi area for a year is to volunteer teach in various schools, to observe watching students in action in other schools & assisting in an Orphanage. In terms of school highlights “The Faraja School” + Boarding Home to 100 severely Physically Challenged students from age 7 to 18 was a monumental experience! I was personally driven the two hour distance each way by Issa in Amos’ vehicle = YES Guests are treated like royalty!. It is an honor to be a Guest here & I feel quite blessed! Sincerely, Kevin Jane Miller

No matter the environment and service are absolutely first-class, it is especially suitable for special planes, and the pick-up service is also very considerate. We needed medical services during our trip, and the hotel also helped to contact medical institutions.The whole process exceeded our expectations.

It was a nice place which felt like a home, nice and big and even had a nice lounge to chill and watch tv. They made yummy food and was just what we need after our safari. Only 15 mins away from Kilimanjaro airport

這個酒店在機場附近，有免費接送，只是好像聯繫不上接機，酒店也沒主動提供接機服務安排訊息。送機是安排了。淋浴間比較小，花灑在正頭頂，且無手持花灑，調水温十分麻煩，且洗澡將頭也洗濕了，也沒個電吹風。性價比比較低，勝在地理位置，需合晚上到達，第二天一早離開趕飛機的人。