Hotel Dengan Spa di Texas, United States

Hotel bem limpo e com um ótimo custo benefício, atendimento excelente

Was hoping to get a decent night sleep and booked a king bed at the Hyatt trusting that the name meant something. How wrong I was. I arrived around midnight and attempted to purchase a drink and a couple snacks from the coffee shop which was listed as open until one. The person working ignored me for a bit before deadpan staring at me, checking their watch and telling me they were closed. When I made it to my room there were coffee mug stains on all the surface areas, a running water issue in the toilet and the alarm clock had not been reset waking me up earlier than I would have liked. To top it off 3$ for the bottles of water in the room. Overall, if I’m in the same situation in future I would rather save my money and sleep at the airport. A couple redeeming qualities were the friendly staff at the desk and the shuttle driver.

The room is large; the supporting facilities and equipment are good. It is equipped with a Dyson hair dryer and a kettle that Chinese people like. But my people live I feel super bad: 1.) I arrived at the hotel on a long-distance international flight 2:30 minutes earlier than the stipulated 3pm check-in time. Jalisa, the check-in service staff, told me very forcefully that if I wanted to check in in advance, I would have to pay US$75💲 There was nothing negotiable room. 2) After finding another service staff to explain the situation and help us check in, they were told that we had to pay 5 days of room charges and a deposit of US$400 (I paid all 5 days of room charges when booking with Ctrip) and needed to check and wait. ⌛️I also actively called Ctrip, and 1 hour and 30 minutes have passed since the check-in procedures were completed. 3.) The hot water was not hot when I took a shower on the first day I checked into the hotel. I couldn’t take a shower and called room service. A repairman came to fix it and the hot water was a little hotter. I thought the hot water ♨️ should continue to be maintained the next day. Unfortunately, there was still no hot water the next day♨️ I took a shower and called Room service. No one answered the phone. I called the front desk 7 times in a row and no one answered. I had to go downstairs to the hotel front desk to report the hot water problem (same experience) Jalisa’s attitude was also super bad👎 She just said very coldly that I will take note of your needs. I then asked when someone will come to help me fix the hot water problem. The answer was that I don’t know because it was late (9:00 local time). 45pm) I said that the hotel has 24-hour service, but she said no and kept giving you all kinds of excuses. I was very angry. At this time, a male service staff next to me (after completing the service procedures for another guest) looked at me. Go down and help me, inform me that I will contact someone to repair it and ask me to go back to the room to wait (with the help of the male service staff, I got hot water after about 10 minutes♨️ and can take a shower) 4.) In the following days, whenever I pass by the front desk, I will go back to the room and wait. When I met Jalisa (the front desk clerk), she gave me a cold look. This is my stay experience of 6 days and 5 nights.😅😅

I really like this hotel, the breakfast is very rich, the service is very warm, the front too, and the Chinese service, too intimate, the room is big enough, clean enough! I have cleanliness, saying no pressure!

Recent stay was alright besides the ice machine wasn't working at all. The room was nice and clean and the service wasn't too bad considering me and my husband are regular customers so they know us pretty well

Absolutely amazing resort! Restaurant, pool and spa, you never have to leave! The best part is easily the service though. They are always so great here and they definitely go above and beyond in their personal service to you the customer. They have a great restaurant and bar! The food is good and the bars are always open and ready to serve! My only complaint was it wasn’t busy and they closed the restaurant early….which I get but I almost felt like they rushed us out. However it was fine and we were happy to hit the other bar so the staff could go home since there were only two people there anyways.

this is a very nice hotel with very good location. Quite, clean, and more importantly, staff are very friendly. this hotel is in a very good and convinient location. no complaints. this is a really good hotel. The food is good as well.

The front person was dealing with a disgruntled outside caller but what she was discussing didn't need to be heard by patrons waiting to check in. She repeated the info to caller several times. She could have put them on hold and ck in the patrons first.

Shopping and dining are convenient. The outdoor pool is not large. There are many people staying on weekends. Hotel service is very good, but tip. The parking lot is quite large and free for guests. The soundproofing of the room is not very good.

Nice experience during our stay, staff was very helpful and friendly.

The room is large; the supporting facilities and equipment are good. It is equipped with a Dyson hair dryer and a kettle that Chinese people like. But my people live I feel super bad: 1.) I arrived at the hotel on a long-distance international flight 2:30 minutes earlier than the stipulated 3pm check-in time. Jalisa, the check-in service staff, told me very forcefully that if I wanted to check in in advance, I would have to pay US$75💲 There was nothing negotiable room. 2) After finding another service staff to explain the situation and help us check in, they were told that we had to pay 5 days of room charges and a deposit of US$400 (I paid all 5 days of room charges when booking with Ctrip) and needed to check and wait. ⌛️I also actively called Ctrip, and 1 hour and 30 minutes have passed since the check-in procedures were completed. 3.) The hot water was not hot when I took a shower on the first day I checked into the hotel. I couldn’t take a shower and called room service. A repairman came to fix it and the hot water was a little hotter. I thought the hot water ♨️ should continue to be maintained the next day. Unfortunately, there was still no hot water the next day♨️ I took a shower and called Room service. No one answered the phone. I called the front desk 7 times in a row and no one answered. I had to go downstairs to the hotel front desk to report the hot water problem (same experience) Jalisa’s attitude was also super bad👎 She just said very coldly that I will take note of your needs. I then asked when someone will come to help me fix the hot water problem. The answer was that I don’t know because it was late (9:00 local time). 45pm) I said that the hotel has 24-hour service, but she said no and kept giving you all kinds of excuses. I was very angry. At this time, a male service staff next to me (after completing the service procedures for another guest) looked at me. Go down and help me, inform me that I will contact someone to repair it and ask me to go back to the room to wait (with the help of the male service staff, I got hot water after about 10 minutes♨️ and can take a shower) 4.) In the following days, whenever I pass by the front desk, I will go back to the room and wait. When I met Jalisa (the front desk clerk), she gave me a cold look. This is my stay experience of 6 days and 5 nights.😅😅

I really like this hotel, the breakfast is very rich, the service is very warm, the front too, and the Chinese service, too intimate, the room is big enough, clean enough! I have cleanliness, saying no pressure!

Shopping and dining are convenient. The outdoor pool is not large. There are many people staying on weekends. Hotel service is very good, but tip. The parking lot is quite large and free for guests. The soundproofing of the room is not very good.

Great food with wonderful location to the airport. The counter service is great as well, very nice to answer questions whilst they do love this job to sell Marriott membership in a quite proper and pleasant manner

The hotel is conveniently located and has easy parking. Check-in was quick, the front desk staff was warm and considerate, efficient, and arranged rooms according to check-in requirements. The room was reasonably laid out, clean and tidy, and the bedding was comfortable, which helped with sleep.

What an unexpected surprise. It's super cheap and has one bedroom and one living room. Because the original hotel didn't have any rooms, I temporarily changed it to a nearby one. Unexpectedly, I changed it to a more comfortable one~

Overall it is very good, reception service, work efficiency, rich breakfast, facilities and environment, room hygiene, etc. The reason why the service was given one less point is because a front desk clerk made a mistake and swiped my room fee from my card when I bought water last night (I booked through Ctrip, paid with Alipay, and paid before the hotel) It has been deducted from the Ctrip account), overall I still highly recommend this hotel.

Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable.

The room was big and clean, and the front desk staff was very friendly. The only problem is that the air conditioner is too loud, which affects sleep at night. It is very close to the food court in China Town, so it is very convenient to eat.

It was a nice hotel, but an old one. You could tell that by the color of everything. However, they kept it quite clean and maintained. It was really nice for the price. Not too far from the West Loop area. The breakfast was just okay. Overall - I’d stay it’s a nice place for a short stay.

The room is large; the supporting facilities and equipment are good. It is equipped with a Dyson hair dryer and a kettle that Chinese people like. But my people live I feel super bad: 1.) I arrived at the hotel on a long-distance international flight 2:30 minutes earlier than the stipulated 3pm check-in time. Jalisa, the check-in service staff, told me very forcefully that if I wanted to check in in advance, I would have to pay US$75💲 There was nothing negotiable room. 2) After finding another service staff to explain the situation and help us check in, they were told that we had to pay 5 days of room charges and a deposit of US$400 (I paid all 5 days of room charges when booking with Ctrip) and needed to check and wait. ⌛️I also actively called Ctrip, and 1 hour and 30 minutes have passed since the check-in procedures were completed. 3.) The hot water was not hot when I took a shower on the first day I checked into the hotel. I couldn’t take a shower and called room service. A repairman came to fix it and the hot water was a little hotter. I thought the hot water ♨️ should continue to be maintained the next day. Unfortunately, there was still no hot water the next day♨️ I took a shower and called Room service. No one answered the phone. I called the front desk 7 times in a row and no one answered. I had to go downstairs to the hotel front desk to report the hot water problem (same experience) Jalisa’s attitude was also super bad👎 She just said very coldly that I will take note of your needs. I then asked when someone will come to help me fix the hot water problem. The answer was that I don’t know because it was late (9:00 local time). 45pm) I said that the hotel has 24-hour service, but she said no and kept giving you all kinds of excuses. I was very angry. At this time, a male service staff next to me (after completing the service procedures for another guest) looked at me. Go down and help me, inform me that I will contact someone to repair it and ask me to go back to the room to wait (with the help of the male service staff, I got hot water after about 10 minutes♨️ and can take a shower) 4.) In the following days, whenever I pass by the front desk, I will go back to the room and wait. When I met Jalisa (the front desk clerk), she gave me a cold look. This is my stay experience of 6 days and 5 nights.😅😅

I really like this hotel, the breakfast is very rich, the service is very warm, the front too, and the Chinese service, too intimate, the room is big enough, clean enough! I have cleanliness, saying no pressure!

Shopping and dining are convenient. The outdoor pool is not large. There are many people staying on weekends. Hotel service is very good, but tip. The parking lot is quite large and free for guests. The soundproofing of the room is not very good.

Great food with wonderful location to the airport. The counter service is great as well, very nice to answer questions whilst they do love this job to sell Marriott membership in a quite proper and pleasant manner

The hotel is conveniently located and has easy parking. Check-in was quick, the front desk staff was warm and considerate, efficient, and arranged rooms according to check-in requirements. The room was reasonably laid out, clean and tidy, and the bedding was comfortable, which helped with sleep.

What an unexpected surprise. It's super cheap and has one bedroom and one living room. Because the original hotel didn't have any rooms, I temporarily changed it to a nearby one. Unexpectedly, I changed it to a more comfortable one~

Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable.

The room was big and clean, and the front desk staff was very friendly. The only problem is that the air conditioner is too loud, which affects sleep at night. It is very close to the food court in China Town, so it is very convenient to eat.

It was a nice hotel, but an old one. You could tell that by the color of everything. However, they kept it quite clean and maintained. It was really nice for the price. Not too far from the West Loop area. The breakfast was just okay. Overall - I’d stay it’s a nice place for a short stay.

The room was clean and although we were by the elevators it was quite. Beds were comfortable. Breakfast was one of the best we have ever had and was included with the price. Valet service was $55 but you could park in a parking lot across the street if you wanted. The best part for us was the hotel is only a block away from the Phoenicia! We definitely will be back!

this is a very nice hotel with very good location. Quite, clean, and more importantly, staff are very friendly. this hotel is in a very good and convinient location. no complaints. this is a really good hotel. The food is good as well.

The front person was dealing with a disgruntled outside caller but what she was discussing didn't need to be heard by patrons waiting to check in. She repeated the info to caller several times. She could have put them on hold and ck in the patrons first.

Except for the overall price increase during the concert, everything else is pretty good.

Our stay was good. The only problem we had was getting the shuttle - the person who answered the phone to assistance was not helpful. The shuttle took 45 minutes to arrive. After we got to the hotel, everything went smoothly except that they charged us the full rate a second time. I am working with trip.com now to resolve the matter. The hotel itself was very clean and comfortable. Photo of the shop attached to help others find what they are looking for.

Overall the room was great and spacious. The location is well situated and easily accessible to shopping and dining options. Unfortunately the elevators had issues and needed to wait long times to come and go.

Good location at reasonable price. Rooms clean. The only issue I had was with the plugs. I had to charge my phone in the bathroom. And the fridge was missing. People at reception were very nice and accommodating

I thoroughly enjoy my stay when at the Marriott downtown. I would wish the valet parking service could be swifter as I had to wait about 20 minutes for my car to arrive even after calling for it to be pulled before checking out of the hotel. Other than this, my stay was as good as it has been in the past

The workers were very nice, but the hotel is a little outdated and some parts were being renovated. For the price I paid I would expect a little better. But the front desk workers were very friendly and helpful. And it was close to the airport.

Convenient location for shopping, safe, good environment, good service and hygiene

Location and cleanliness is great! I was a bit disappointed with my stay at Warwick. To start off the valet is a nightmare when the hotel is busy. There aren’t a lot of options for parking so we had to use this service. During the late evenings, you will have to park your own vehicle and drop keys off with front desk. Yet you still are charged for valet. There aren’t very many staff to assist with baggage. The front desk is less than willing to assist. I understand they maybe understaffed and over worked but it also shows. There are certain amenities we did not get such as robes, slippers, use of shuttle vehicle. Again this could be due to staffing but still a disappointing experience. I would advise to plan according for a less than 4 star experience.