I speak very minimal Spanish, and the hotel staff spoke very minimal (if any) English, but they were willing to use my translation app. However, the booking said there was a restaurant, but there was not. My room was ready, but their key card machine wasn’t working. When I returned a few hours later, it still was not working and had to be escorted & let into my room via security. This meant I couldn’t leave my room for anything (Ie: ice, food, etc) without leaving my door ajar or needing to bug security to let me back into my room. This was remedied the next day, but it was an inconvenience. I received a room facing the parking lot/streets, which was noisy and extra bright. (I wish I had gotten a room on the backside, as I suffer from migraines.) The complementary breakfast left a lot to be desired. Vending machines were mostly empty. Room was clean, and location was highly desirable as it was next to the mall/food court. Bed was comfy, but the pillows SUCKED! The extra blanket had holes throughout, which was a huge quality disappointment. And last but not least… the coffee was horrible.
