Hotel Dengan Kolam Renang di Saint Andrew, Jamaika

The accommodation was not as depicted. First there is no couch in the room and we did not get a room with a balcony as requested. I went there a day before we checked in and spoke with a lady at the front desk on Thursday the 23rd, since the rest of my family was coming in on the 24th. She assured me that we will be on the same floor, the rooms we requested was available. On check in, none of this occurred and she never relayed our request. The room was barebone, the receptionist told us the photos shown on the websites needs to be taken down. Towels were skimpy, one has to beg for extra towels for a party of four. Fridge was unplugged and empty ! Initially on arrival, I small bottle of water given to each person on arrival and that was it ! For the stay ! One has to beg to get water. We ended up buying at the supermarket. The security was good. Exterior gardens need to be maintained. The linens have seen better days. The tiled floor was dirty in the room. We carried bedroom booties and they were so dirty from the floor that we had to discarded them before we left. Some cafeteria employees are nice, others are grumpy and slow. This would be nice place, if only they could upgrade the furniture and maintained the exterior. It takes for ever for the hot water to appear ! Location is the best-selling point for this small hotel. Security is 👍 great.

Customer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.

The hospitality is great from the reception to the bellman. The evening bellman Craig is very helpful and super pleasant with a wonderful smile. The rooms are nice but could do some updating. They have everything you need and if it doesn’t ask for it. The breakfast was continental and a mix of Jamaican. The service in the breakfast dining area needs some improvement. Very lack luster they could improve on that. Nobody was really attentive it’s just sit down figure it out. The attendants are more concerned with older dinosaur men or persons in business attire who they probably think will tip them. Everyone deserves good service regardless. Some improvement should go in that area. The food overall is good. I enjoyed my stay overall and they made me feel special as a guest.

El lugar es bastante pacifico, clima muy fresco, areas verdes, perfecto para desconectar de la ciudad y relajarse. El dueño fue amable y atento, recomiendo para estadías cortas.

Sangat membantu dan ramah. Kamarnya lumayan dan sarapannya enak. Sangat dekat dengan Knutsford Express.

Hotel utilizado para viajes corporativos, recomendable para hacer reuniones y buena ubicación en la ciudad